Cashier

Job Overview

Cashiers are essential members of our customer service team, ensuring speedy, friendly, accurate, and safe transactions at checkout. They manage checkout and return processes efficiently and oversee the Self-Checkout zone to maintain smooth operations.

Key Responsibilities

• Process customer purchases and returns promptly and accurately.
• Monitor and manage the Self-Checkout stations to assist customers and reduce issues.
• Develop thorough product and project knowledge to inform customers and identify opportunities for additional sales.
• Adhere to all company policies and procedures designed to minimize product loss and shrinkage.
• For Head Cashiers, assign and support cashier staff by facilitating price checks and authorizing Point of Sale transactions, markdowns across various registers and service areas including Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.
• Handle first-level customer escalations effectively and assist in supervising, coaching, and training other front-end team members.
• Participate actively in onboarding new cashiers and use all available resources to facilitate their training and development.

Qualifications

• Preferred experience includes at least one year working as a cashier.