Cashier

About Accor

Accor is a global hospitality leader that values individuality and growth. We offer diverse opportunities tailored to your personality and support your professional development daily. Our community encourages purposeful work and continuous exploration of limitless possibilities. Join us to shape the future of hospitality together.

Primary Responsibilities

• Manage and oversee all duties related to the cashier position.
• Maintain professional appearance and grooming at all times.
• Attend scheduled training sessions.
• Foster cooperation and respect within the team and departments.
• Stay informed of daily operations and have comprehensive knowledge of hotel facilities.
• Process guest payments accurately, ensuring correct cash and change handling.
• Maintain a house bank for change with a full balance, overseen by managers.
• Report and settle any cash shortages exceeding US$5 within one business day.
• At shift end, secure cash sales in remittance envelopes with detailed breakdowns, depositing them into the designated drop safe.
• Log daily cash drops in the Security Office and verify entries with security personnel.
• Assist General Cashier in morning clearance of drop safes documented with security staff.
• Verify credit card payments by checking signature, validity, reported stolen cards, and total amounts including tips.
• When settling on-room charges, verify guest identity matches the check.
• Inform guests that personal or company cheques are not accepted for payment in F&B outlets.
• Advise guests presenting foreign currency to exchange it at Front Desk and pay in UAE dirhams.
• Validate gift certificates by checking expiry, authorized signature, value, and terms before redemption; attach certificates to guest checks and store securely.
• Ensure no open guest checks remain before closing outlet operations; escalate to Outlet Manager if found.
• Arrive punctually and maintain grooming standards, ensuring the same for all staff.
• Adhere to hotel rules, disciplinary, and grievance procedures.
• Participate in Task Force Teams for new hotel openings as needed.
• Promote professional, helpful customer service, anticipating needs to enhance satisfaction.
• Collaborate flexibly with colleagues and other hotel areas based on business and customer requirements.
• Maintain familiarity with all relevant operational manuals and company documentation.
• Perform additional assigned duties.

Candidate Requirements

• Previous experience as a cashier or in a guest-facing role within luxury hotel or hospitality environments.
• Excellent communication and interpersonal skills to deliver outstanding customer service and handle issues professionally.
• Strong organizational skills with attention to detail to ensure accuracy and efficiency in a dynamic setting.

Additional Information

• Employee benefit card granting discounts at Accor properties worldwide.
• Access to professional learning programs via Accor Academies.
• Opportunities for career growth locally and internationally.
• Engagement in Corporate Social Responsibility initiatives, such as Planet 21.