Cashier

Position Summary

This role is central to delivering excellent customer service by efficiently and accurately handling customer transactions. Cashiers are responsible for processing purchases and returns, managing the Self-Checkout area, and actively seeking to expand their knowledge of products and projects to assist customers and spot sales opportunities. Adherence to company policies is vital to reduce shrinkage.

Key Responsibilities

• Handle fast, friendly, and accurate checkout and return transactions.
• Oversee and maintain the Self-Checkout zone for smooth operations.
• Continuously enhance product and project knowledge to inform and assist customers, identifying potential sales.
• Follow all store policies and procedures to minimize inventory loss.
• For Head Cashiers: position and support Cashiers, facilitate price checks, and approve transactions and markdowns across multiple point-of-sale areas including main registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.
• Provide first-level escalation support for customer concerns and aid in supervising, coaching, and training fellow Front End Associates.
• Participate actively in the training of new Cashiers and employ all resources to mentor team members.

Preferred Qualifications

• At least one year of experience working as a Cashier.