Cashier

Position Summary

The Cashier role at Ujjivan Small Finance Bank is a full-time position located at the branch in Tiruvaiyaru, Tamil Nadu. Reporting to the Branch Operation Manager, the cashier is entrusted with managing all cash-related transactions in strict compliance with internal and external banking rules, including maintaining accurate ledger entries and performing daily reconciliations within the system.

Key Responsibilities

• Efficiently execute cash transactions and maintain clearance of various instruments such as cheques, drafts, dividend warrants, and pay orders within authorized limits.
• Handle cash disbursements and deposits according to customer requests and maintain precise system entries for loan repayment EMIs.
• Maintain registers including inward/outward transactions, petty cash, and assets, while forwarding requisition forms to the Regional Head Office.
• Perform daily cash balance verification aligned with transaction records and vouchers, producing end-of-day branch reports.
• Jointly oversee cash handling and vault operations with the operations officer to ensure safe custody and smooth department functioning.
• Serve customers directly during financial transactions, offering courteous service, and identifying opportunities to introduce new banking products.
• Promptly escalate customer queries and grievances to appropriate authorities ensuring timely resolution.
• Educate customers about using alternative banking channels and provide clear information regarding monthly repayment schedules.

Operational Duties

• Conduct cash counts at start and close of business.
• Safeguard branch cash and valuables together with the Assistant Branch Manager.
• Ensure transactions meet defined turnaround times.
• Comply with all applicable regulations and company policies related to cash management and cashier operations.
• Verify loan repayment transactions and authenticate customer identification during withdrawals.
• Update passbooks and manage cash bundles for deposits including preparing necessary documentation.

Learning & Development

• Stay updated on bank products, regulatory requirements, and customer identification norms.
• Complete required certifications and training programs mandated by the operations department within scheduled timelines.
• Engage in continuous goal setting, mid-year reviews, and performance appraisals.

Required Qualifications and Experience

• Graduate degree, preferably with a focus on Finance or Commerce.
• 1-2 years experience handling high volume cash transactions.
• Familiarity with financial software systems or ERP for data entry and account consolidation.

Skills and Competencies

• Strong cash handling and accounting abilities, including counterfeit note detection.
• Meticulous with a systematic approach and timely customer service orientation.
• Computer literacy with proficiency in relevant banking software; on-the-job training will be provided.
• Numerical aptitude and multitasking capability.
• Strong interpersonal, communication, and customer service skills.
• Competencies in execution, relationship management, and client focus.

Interactions

• Works closely with Regional Operations and FCU Officers, Service Quality Executives, neighboring banks, cash management agencies, and Business Correspondent agents.

Additional Information

This internal document was prepared by Priyanka Pal on 20-03-2026 and reviewed on 24-03-2026 with the latest update on 27-03-2026 by the TM Team.