Cashier

Position Overview

Cashiers hold an essential customer-facing role responsible for delivering prompt, friendly, and accurate service. They carry out transactions at Checkout and Returns, oversee the Self-Checkout section, and ensure all processes comply with company policies to reduce inventory loss.

Key Responsibilities

• Handle accurate and efficient checkout and return procedures.
• Monitor and maintain the Self-Checkout area for smooth operation.
• Actively acquire product and project knowledge to inform customers and upsell where possible.
• Adhere strictly to policies and procedures to minimize shrinkage.
• For Head Cashiers: allocate duties, expedite price verifications, authorize POS transactions and markdowns across various service areas including main registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.
• Serve as first-level escalation for customer concerns and provide support to front-end staff.
• Assist with supervising, coaching, and training fellow Cashiers, including onboarding new employees and utilizing coaching resources.

Preferred Qualifications

Head Cashier candidates should ideally have a minimum of one year of experience working as a Cashier.