Case Manager and Claims Advisor

About EML Group

EML Group is a prominent leader in Workers Compensation and Personal Injury Claims Management, dedicated to helping individuals regain their lives by providing continuous support throughout their return-to-work processes. With a growing workforce exceeding 4,000 employees, EML prides itself on fostering a culture of learning and long-term career development.

Job Opportunity

We are seeking dedicated Case Managers and Claims Advisors to join our compassionate, purpose-driven team in Newcastle, New South Wales. This role is impactful daily, requiring empathy, strong problem-solving abilities, and a commitment to positively affecting others' lives. Selected candidates must be available for an in-person group interview and ready to start work on October 26, 2026.

Why Work at EML?

• Celebrate a culture of appreciation and recognition, with over 30,000 recognition instances annually.
• Flexible working arrangements post-probation, including options for monthly rostered days off or a 9-day fortnight, and the opportunity to work from home.
• Develop a long-term career in a specialist organisation focused exclusively on personal injury claims.
• Benefit from AI-powered tools designed to minimize administrative tasks and maximize impact on claimant outcomes.

Key Responsibilities

• Oversee a comprehensive portfolio of physical and psychological injury claims.
• Establish and maintain empathetic relationships with injured workers, employers, healthcare providers, and rehabilitation specialists.
• Implement proactive strategies to facilitate timely recovery and successful return-to-work outcomes.
• Collaborate with various stakeholders to create customized treatment and recovery plans.
• Manage difficult conversations with empathy, confidence, and resilience.

Desired Qualifications and Skills

• Previous experience in customer service roles within medical, hospitality, retail, or corporate sectors is advantageous but not mandatory.
• Ability to excel within a fast-paced, cooperative team environment.
• Proficient computer skills with a capacity to learn new technologies quickly.
• Strong communication capabilities combined with resilience and a customer-centered approach to building rapport.
• Innovation, curiosity, and proactive engagement when working with stakeholders.

Inclusion and Benefits

EML is an equal opportunity employer committed to diversity, inclusion, and a respectful work environment. Employee benefits include:

• A vibrant, collaborative team culture.
• Work-from-home flexibility supporting work-life balance.
• Employee wellness programs, including discounted health insurance and gym memberships.
• Access to discounts from over 350 retailers via RewardsHub.
• Extensive learning and professional development initiatives.
• Employee Assistance Program offering personal and work-related support.
• Company-wide events to enhance team connectivity and celebrate achievements.
• Eligibility for annual salary reviews and company incentive schemes.
• Parental leave up to 16 weeks with superannuation benefits.