Care Trainer

About Sephora

Sephora is a global prestige beauty retailer built around inclusion, self-expression, and empowering people to feel recognized and valued. Founded in 1969 in Limoges, France, and part of the LVMH Group since 1997, the company has grown into a major beauty community with 56,000 employees across 35 countries. Its assortment includes nearly 500 brands along with Sephora Collection, spanning fragrance, makeup, hair care, skincare, and more.

Role overview

Sephora Middle East is looking for a KSA Care Trainer to strengthen skincare and haircare learning across the KSA store network. This role focuses on delivering training, coaching teams in stores, and supporting assessment and development initiatives, with about half of the time spent on in-store support. The position is based in one of the two main regions in Saudi Arabia and covers initiatives in that region while also guiding the KSA Care Education Expert in the other region through development, supervision, follow-up, and feedback.

The role also includes delivering Sephora University skincare and haircare modules in both classroom and digital formats, working closely with the OGCC SU team to ensure consistent execution, contributing to brand training activities, handling selected administrative tasks, and partnering with Retail and Store Managers to support team growth. Cross-functional support for Marketing/PR and HR events is also part of the job. This is a national position that requires frequent travel within the assigned region, across KSA, and to other Middle East countries.

Key responsibilities

• Conduct weekly store visits to provide follow-up, coaching, and assessment support.
• Build the store team’s skincare and haircare capability through feedback on customer conversations, selling approach, Sephora Attitude, and new launches.
• Work with Retail and Store Managers to align on feedback, development plans, and next actions through meetings and reporting.
• Drive talent development within the assigned region and ensure the Education Expert in the other region follows the internal process.
• Own the skincare and haircare learning plan, calendar, and budget for the region, while coordinating closely on the other region.
• Lead the rollout of national skincare and haircare initiatives by aligning on local needs, communicating with stakeholders, following up, and collecting feedback.
• Deliver Sephora University skincare and haircare learning programs in class and online.
• Equip the KSA Care Education Expert to deliver training effectively through train-the-trainer support, observation, and feedback.
• Develop and nurture the KSA Skincare Community through monthly engagement, expert events, and performance feedback.
• Raise skincare and haircare expertise across KSA by teaching product knowledge, trends, devices, cross-category selling, and selling techniques.
• Monitor learning progress, development, and engagement of store teams, including use of the digital learning app.
• Plan and support skincare and haircare brand education events such as community activities and brand conventions.
• Assist with multi-brand training delivery, digital brand training, and masterclass coordination with brands.
• Handle administrative work related to digital training, attendee lists, and tester requests.
• Coordinate with store management, retail leadership, OGCC SU teams, HR, the skincare and haircare offer team, and Marketing/PR to ensure aligned execution and strong field support.

Requirements

• At least 3 years of experience in a retail training or coaching role.
• Strong expertise in skincare and haircare.
• Demonstrated success in coaching and developing team members.
• Excellent communication, presentation, and public speaking skills.
• Ability to travel regularly within KSA and regionally across the Middle East.
• Collaborative, flexible, adaptable, resilient, receptive to feedback, and self-driven.

What you can expect

• A workplace that values authenticity and celebrates differences.
• A culture focused on empowerment, learning, growth, and leadership.
• Meaningful work that supports clients and contributes to the beauty industry.

Additional information

This role requires local mobility within Saudi Arabia and regional travel across the wider Middle East. It also involves collaboration with multiple internal teams and external brand partners. The position is suited to someone comfortable managing both field coaching and structured training delivery.

About the opportunity

Join Sephora to help build stronger skincare and haircare capability across the KSA store network while contributing to a culture of belonging, development, and impact.