Call Centre BPO Executive
Mumbai, Maharashtra, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 26,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Education
- 12th Pass
- Eligibility
- Open to all candidates who have completed 12th standard, aged between 18 and 37 years, with basic English communication skills. Both freshers and those with prior experience may apply. Both males and females are eligible.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Digitide Solutions Limited is seeking Customer Support Executives for reputable Airlines and Banking sectors. The position involves managing customer inquiries via calls, emails, and chat, delivering precise information, resolving complaints swiftly, and maintaining high customer satisfaction standards. This opportunity suits both newcomers and experienced individuals possessing effective communication skills and a customer-centric mindset.
Key Responsibilities
- Manage inbound and outbound customer communications with professionalism.
- Support customers regarding airline ticketing, bank accounts, transactions, and service requests.
- Address and resolve customer complaints, escalating issues when necessary.
- Keep accurate records of customer interactions and documentation.
- Adhere to organizational policies, procedural guidelines, and quality benchmarks.
- Ensure prompt issue resolution and deliver excellent customer experience.
Required Qualifications and Eligibility
- Minimum qualification: 12th standard pass.
- Age range: between 18 and 37 years.
- Open to both male and female applicants.
- Welcomes both freshers and candidates with prior experience.
- Basic proficiency in English communication.
Work Details
- Full-time day shifts.
- Work location is office-based in various Mumbai areas including Thane, Andheri, Navi Mumbai, and other suburbs.
Compensation and Benefits
- Monthly salary between ₹15,000 and ₹26,000 inclusive of fixed pay plus incentives.
- Options for weekly or monthly payouts.
- Additional remuneration for overtime and a joining bonus where applicable.
- Benefits include Provident Fund (PF), Employee State Insurance (ESI), and health insurance.
- Allowances for travel, mobile, and internet depending on the role.
- Paid training programs and avenues for career advancement.
Additional Information
No registration or placement fees are required to apply. Interested candidates can apply directly.
Minimum education
Higher Secondary (Class 12)