Call Center Representative

About the Company

Extensya is a prominent operator and manager of call centers in the Middle East, delivering customer support to various leading companies across multiple sectors.

Job Overview

This role is based on-site at Extensya's Riyadh offices and involves reporting directly to the Call Center Supervisor. The position requires working five days a week following a weekly rotating shift schedule.

Key Responsibilities

• Answer inbound calls and address customer questions with professionalism.
• Accurately provide information related to company products and services.
• Efficiently resolve customer complaints and issues.
• Document interactions, transactions, and customer feedback into the system.
• Refer complex cases to the relevant departments as needed.
• Meet performance metrics including call duration and customer satisfaction scores.
• Adhere to communication scripts and organizational protocols during customer interactions.
• Engage in training to enhance knowledge of products and communication skills.

Qualifications

• Completion of high school education or equivalent.
• Proficient advanced English language abilities, capable of managing calls in both Arabic and English.
• Strong verbal communication skills.
• Basic proficiency in computer use and typing.

Working Schedule

The role encompasses five working days weekly with shifts rotating on a weekly basis.