Cafe Team Leader

About the Role

We are seeking a proactive Team Leader to join one of our bustling Cafés where a welcoming and energetic environment awaits. If you have a fervor for delivering outstanding customer service, thrive in a team setting, and possess a hands-on, positive approach, this role is perfect for you. You will have the opportunity to enhance and utilize your skills across various duties including supporting the Café Manager to achieve business and financial objectives, coaching and developing team members, and exemplifying excellent customer service standards.

We offer a supportive workplace with numerous benefits such as flexible scheduling, personalized training and development, and ample opportunities for career advancement. Our inclusive culture encourages every individual to be their authentic self.

Please note applicants must be aged 18 or above to be eligible for this position.

Key Responsibilities

• Ensure smooth daily operations by upholding operational and safety protocols.
• Maintain and apply all relevant food safety and hygiene standards.
• Lead by setting a high standard in customer service experiences.
• Manage café openings and closings; oversee operations during the Manager’s absence.
• Recognize and celebrate team member achievements in customer service.
• Become an expert in the menu and assist team members in doing the same.
• Maximize sales through effective team positioning and task delegation.
• Conduct Health & Safety and Food Safety training sessions for the team.
• Assist the Café Manager with coaching and growth of colleagues.
• Continuously explore improvements to enhance customer service.
• Foster an inclusive work environment where all colleagues feel respected, valued, and safe.

Qualifications & Requirements

• Prior hospitality experience, specifically in Team or Shift Leader roles.
• Strong dedication to delivering exceptional customer service.
• Solid understanding of Health & Safety and Food Safety regulations.
• Effective communication abilities.
• Capacity to manage multiple tasks and adapt as priorities shift.
• Confidence in using personal initiative to optimize operational workflows.

Employee Benefits

• Enjoy a healthy work-life balance with flexible working options available from day one.
• Discounts including 10% off regularly and 15% on pay day weekends; save up to £2,000 annually with the Colleague Clubcard plus an extra card for family use.
• Participation in a retirement savings plan and life assurance.
• Access to complimentary wellbeing programs supporting mental, physical, and life health.
• Exclusive deals website offering savings on everyday goods, family treats, dining out, and home utilities.
• Provision of uniform and comprehensive supportive policies covering life's significant moments.
• Starting holiday entitlement of 28 days, inclusive of Bank Holidays.
• Engagement in colleague networks promoting diversity and inclusion.

About Our Environment

With more than 329 Cafes nationwide, our teams collaborate closely to ensure top-tier customer experiences. We pride ourselves on a warm, family-like workplace culture that fosters growth and belonging. Our commitment to diversity and inclusion aims to build a workforce representative of our varied customer base. We embrace all applicants irrespective of their background and provide flexible work arrangements to accommodate different life stages and commitments.

We are a Disability Confident Leader, dedicated to an accessible and inclusive recruitment process, with support available throughout application stages.