Cafe Manager

About Modge

Modge is a vibrant café experience brought to life by Land of Cakes, designed to be a communal hub for coffee enthusiasts, creatives, students, and professionals alike, combining great coffee, comforting food, and lively interaction.

Key Responsibilities

• Oversee daily café operations to ensure seamless and efficient service delivery.
• Ensure customers receive exceptional service and promptly address any concerns or complaints.
• Lead, train, and evaluate café team members to enhance their performance and productivity.
• Create staff schedules, monitor attendance, and guarantee sufficient workforce for all shifts.
• Track sales performance and strategize to meet daily and monthly revenue goals.
• Collaborate with bakery and kitchen teams to assure the timely availability of food products.
• Maintain appealing product displays and guarantee freshness of bakery items throughout business hours.
• Manage inventory including food, beverages, and café supplies, implementing stock rotation methods to reduce waste.
• Ensure full compliance with food safety, hygiene, FSSAI regulations, and sanitation standards.
• Supervise cash handling procedures, billing accuracy, and daily sales reconciliation.
• Handle customer feedback and service recovery with professionalism.
• Maintain cleanliness, ambiance, and proper maintenance of the café environment.
• Support and implement local marketing efforts, promotional campaigns, and product launches to boost sales.
• Monitor operational metrics such as daily sales and customer footfall, and generate regular reports for management.
• Conduct team meetings and training sessions to continuously improve product knowledge and service excellence.
• Drive ongoing initiatives to improve customer satisfaction, operational efficiency, and profitability.
• Be flexible to work in rotational shifts and at different café outlets if required.

Preferred Attributes

• Experience in startup environments with a proactive mindset and ability to embrace ownership of tasks.
• Adaptability to manage rapid changes and dynamic work settings.
• Strong hustle mentality to deliver exemplary community experiences.

Skills and Expertise

• Leadership and management of teams.
• Customer service excellence.
• Revenue and sales management strategies.
• Inventory control and stock management.
• Efficient cash handling and point-of-sale operations.
• Knowledge of food safety standards and FSSAI compliance.
• Scheduling and workforce planning techniques.
• Effective communication and interpersonal capabilities.
• Problem-solving and conflict resolution.
• Cost control and budget management.
• Ability to multitask and manage time effectively.
• Decision-making and operational oversight.
• Attention to detail and quality consistency.
• Training and coaching team members.
• Thrives under pressure.
• Customer relationship management (CRM).
• Commitment to continuous operational improvements.

Why Join

Join a growing brand expanding rapidly across Kolkata. We are looking for energetic professionals eager to make a meaningful impact in the hospitality industry and grow with a dynamic team.