Butler - Vietnamese Speaking

Company Overview

Join Marina Bay Sands and elevate your career by working alongside industry experts in a dynamic and fulfilling environment.

Key Responsibilities

• Take full responsibility for all guests assigned, ensuring meaningful and attentive engagement throughout their stay.
• Review guest profiles prior to arrival by examining historical data, researching online and social media, sending pre-arrival emails, and responding quickly to inquiries.
• Coordinate amenities requests, handle guest communications professionally through phone, email, and messaging platforms.
• Assist guests with limousine or taxi bookings, reservations for dining, entertainment, attractions, and ticket purchases.
• Prepare suites thoughtfully, conduct smooth arrivals and in-suite check-ins, provide orientation, welcome drinks, unpacking services, and customize itineraries per guest preferences.
• Manage amenities replenishment, daily room services, laundry, shoe-shining, and document guest preferences based on observation and interaction.
• Make appropriate dining recommendations, efficiently take and serve in-room dining orders, and manage clearance promptly.
• Plan and execute creative celebrations for guests' special occasions tailored to preferences.
• Proactively arrange pre-departure services including packing assistance, limousine booking, luggage handling, billing accuracy, and seamless checkout with warm farewells.
• Report any security concerns and provide feedback to Butler Management, resolving guest feedback and challenges professionally.
• Participate in operational taskforces and Butler Command Center rotations as required.
• Adapt to operational changes while strictly adhering to company procedures and service guidelines.
• Carry out additional duties as assigned by management.

Service and Operational Excellence

• Perform all responsibilities in compliance with Forbes 5-star service standards.
• Consistently deliver exceptional service to guests and colleagues.
• Ensure efficient communication during shift handovers and attend daily briefings and trainings.
• Maintain and update guest and VIP preferences in OPERA and individual profile sheets throughout the guest journey.
• Keep front and back-of-house areas clean and organized.
• Stay informed about internal promotions and local offerings.
• Maintain departmental grooming and professional appearance standards.
• Propose innovative ideas to enhance guest experiences and improve operational effectiveness.

Operational Risk Management

• Adhere strictly to Workplace Safety and Health policies and procedures.
• Monitor front and back-of-house activities and report suspicious behavior to Security.
• Respond promptly to emergencies following protocols and report to management.
• Understand and assist with Butler Services risk assessments.
• Handle luggage-related requests including lifting, placement, or storage safely and efficiently.
• Handle physically demanding tasks including extended periods of standing, walking, stair use, and maneuvering operational equipment or butler trolleys.
• Maintain composure under high stress and resolve challenging guest situations effectively.

Employee Engagement and Collaboration

• Embrace the values and culture of One Marina Bay Sands.
• Foster respectful and cooperative relationships within and across departments and with vendors.
• Commit to continuous learning and personal development.

Documentation, Financial, and Reporting Duties

• Participate in departmental meetings as scheduled.
• Review workflows and systems to enhance productivity.
• Perform administrative tasks such as inventory management and filing within the Paiza Butler team.
• Monitor supply usage to stay within budget and minimize waste.
• Contribute ideas supporting the company's vision, mission, values, and guiding principles.
• Engage actively in sustainability and social responsibility initiatives.

Requirements

• Diploma or Degree in Hospitality or Tourism Management preferred.
• At least one year of relevant experience.
• Proficient in Property Management Systems (OPERA), FCS, LDS, and Point of Sales (POS) systems.
• Strong skills using Microsoft Office applications.
• Comprehensive knowledge of Marina Bay Sands and the Singapore region including its multicultural aspects, attractions, and dining options.
• Fluent English and Vietnamese communication skills are mandatory; knowledge of additional languages is advantageous.
• Flexibility to work any day and shifts as per operational requirements.
• Excellent interpersonal skills, attention to detail, teamwork orientation, and a service-focused mindset.
• Ability to prioritize tasks efficiently, self-motivated with a positive attitude.
• Demonstrates integrity, professionalism, adaptability, and confidentiality.
• Comfortable engaging guests with confidence and charisma.
• Strong understanding of the needs of international luxury travelers and multicultural sensitivity.

Additional Information

Marina Bay Sands is dedicated to fostering a diverse, equitable, and inclusive workforce and provides equal employment opportunities. Employees uphold company policies, ethical conduct, and operational standards.