Butler Supervisor

About the Role

At St. Regis Hotels & Resorts, a pioneer in luxury hospitality, our Butler program embodies personalized, high-touch service that defines modern luxury. The Butler Supervisor plays a pivotal role, leading the butler team to deliver impeccable service throughout the guest experience, from pre-arrival to departure, in alignment with the St. Regis brand standards.

Key Responsibilities

• Oversee and ensure the flawless execution of butler services across guest stays, maintaining smooth operations at all touchpoints.
• Lead and supervise the Butler team, including Butlers and Butler Valets, ensuring strong collaboration with other hotel departments.
• Manage personnel functions such as recruiting, interviewing, hiring, and scheduling of butler team members to maintain optimal staffing.
• Promote a safe working environment by adhering to company policies and procedures.
• Maintain professional standards concerning uniform, grooming, and communication.
• Demonstrate physical capability for the role by standing, walking, sitting for extended periods and manually handling items weighing up to 50 pounds.

Candidate Profile and Qualifications

• Minimum of one year of relevant work experience in a comparable role.
• Education requirement: Completion of high school diploma or G.E.D. equivalent.
• No prior supervisory experience is mandatory but will be relevant for leadership oversight.
• A passion for exceptional customer service coupled with excellent interpersonal skills to anticipate guest needs accurately.

Company Commitment and Culture

Marriott International champions equal employment opportunities and values diversity, ensuring a respectful and inclusive workplace for all associates regardless of disability, veteran status, or other protected characteristics. Joining St. Regis means becoming part of a historic brand known for its blend of heritage and forward-thinking luxury hospitality, supported by Marriott International's global platform.