Butler

Our Purpose and Culture

We strive to create an environment where people and places enrich each other by deeply rooting ourselves in every location and setting high standards for positive impact. As a pioneering community with a shared goal, we craft extraordinary moments and celebrate the essence of each place. At Rosewood Hotel Group, we embrace this calling together to Make the Place.

The Team

Joining the Butler team means playing a vital role in delivering Rosewood's signature luxury service and crafting highly personalized guest experiences. Reporting to the Butler Supervisor, you will partner closely with Front Office, Housekeeping, Food & Beverage, Concierge, and other key departments to ensure guests enjoy seamless, intuitive, and unforgettable journeys.

Your Role

As a Butler, you will be the main contact for your assigned guests, anticipating their needs and providing discreet, customized service throughout their stay. Acting as a key liaison between guests and the hotel, you ensure requests are handled with exceptional detail and sincere care. Through careful guest recognition, proactive service, and collaboration with various departments, you help create extraordinary moments aligned with Rosewood's commitment to excellence.

How You'll Make The Place

• Provide personalized and anticipatory service, managing every guest preference and request with discretion, efficiency, and genuine care.
• Welcome guests upon arrival, conduct suite orientations, and facilitate smooth check-in and departure experiences that align with luxury hospitality standards.
• Serve as the primary connection between guests and hotel departments to coordinate services, special requests, dining reservations, activities, and other arrangements.
• Maintain detailed guest profiles and preferences to enable exceptional recognition and tailor experiences during future visits.
• Maintain suite presentation, amenities, and room readiness standards ensuring cleanliness, functionality, and meticulous attention to detail.
• Assist guests with personalized services such as luggage unpacking and packing, wardrobe management, laundry, shoe care, and other custom requests.

Could This Be You?

• Passionate about delivering exceptional luxury service and crafting memorable guest experiences through thoughtful, personalized engagement.
• Strong communication and interpersonal skills to connect with guests from diverse cultural backgrounds.
• Highly organized and detail-focused with the ability to manage multiple requests while maintaining top-tier service standards.
• Exhibit sound judgment, professionalism, and discretion in managing confidential guest details and sensitive situations.
• Possess comprehensive knowledge of luxury hotel operations and enjoy collaborating across departments to achieve excellent results.
• Comfortable with hotel technology systems to efficiently access, manage, and share information supporting guest requirements.

Our Benefits

As a team member, you receive a comprehensive benefits package that supports your wellbeing, career development, and work-life balance, including medical coverage, retirement plans, paid time off, complimentary room nights, learning opportunities, global career pathways, and industry-leading paid parental leave for eligible employees across all family-building paths.

Our Commitment to You

The Rosewood Hotel Group values every associate’s voice and promotes an environment where individuals can be authentic rather than fit into a prescribed culture. Our commitment reflects and honors the heritage, culture, and geography of our locations. We focus on nurturing genuine, lasting relationships and advancing them through our Diversity, Equity, and Inclusion (DEI) initiatives putting these values into action.