Business Processing & Compliance Officer

Job Overview

The Business Processing & Compliance Officer will coordinate business processing activities and provide support to ensure efficient and effective operational compliance in line with organizational standards.

Key Responsibilities

• Process new and renewal insurance policies according to Service Level Agreements (SLAs) and established guidelines.
• Prepare data upload files including Benefit setup and Member upload, ensuring correct benefit configurations for corporate schemes and retail policies.
• Handle claims processing from service providers, address invoice reconciliation challenges identified by finance, including stuck invoices and resubmissions.
• Manage reimbursements and endorsements as per SLA timelines.
• Conduct system testing, validate process changes, innovate procedures, and provide training to colleagues as necessary.
• Perform quality assurance on claims data to minimize reconciliation issues and prevent losses from fraudulent claims.
• Maintain customer data quality and compliance across all operations.
• Reconcile scheme data and maintain client information, particularly for renewals and new business policies.
• Create master policies and facilitate the conversion process for new retail insurance policies.
• Process retail policies and coordinate with finance regarding premium receipts and allocation.
• Prepare and request medical cards within specified Turn Around Time (TAT) and keep accurate records of issued and requested cards.
• Compile and present departmental and business reports, including daily and monthly summaries.
• Ensure consistent internal and external communication regarding customer service matters, supporting the company’s customer experience strategy.
• Undertake additional duties as assigned by management.

Required Qualifications and Experience

• Bachelor’s degree in a business-related discipline.
• Minimum 4 to 6 years of experience in a comparable role.
• Progress towards professional insurance qualifications such as ACII, FLMI, or IIK.
• Proficient in computer use, particularly Microsoft Office suite and Electronic Document Management Systems (EDMS).

Technical and Functional Competences

• Understanding of insurance regulatory frameworks and product knowledge.
• Strong communication skills and customer service orientation.
• Result-driven with problem-solving abilities.
• Consistent adherence to established policies, processes, and tools to maintain compliance and efficiency.
• Excellent interpersonal skills for managing expectations of internal and external stakeholders.
• Self-motivated with the ability to foster open communication, teamwork, and a customer-focused culture.
• Proactive approach to ensure timely completion of daily responsibilities and related tasks.

Additional Information

• Primary work location: Nairobi, Kenya.
• Employment type: Permanent full-time position.
• Work shift: Day job.
• Job posting date: August 19, 2026, with ongoing availability.