Business Development Officer

Job Overview

The Business Development Officer will play a vital role in assisting the Broking Manager to expand the general insurance business by achieving the predetermined annual premium goals.

Key Duties

• Achieve sales revenue targets as the primary responsibility
• Assist in acquiring new clients through intermediaries
• Maintain exceptional customer service standards with intermediaries
• Manage existing client accounts by addressing queries related to claims, upselling, and cross-selling products
• Proactively follow up on insurance renewals at least two months before expiration
• Prepare proforma invoices for clients based on intermediaries' closing instructions
• Send proposal forms and Know Your Customer (KYC) documents to underwriting
• Oversee premium collections with daily, weekly, and monthly debtor reviews
• Coordinate with Finance to generate client account statements
• Conduct initial underwriting adhering to established guidelines to ensure proper risk acceptance
• Perform additional tasks as assigned

Performance Indicators

• Meeting production targets
• Ensuring customer satisfaction
• Maintaining client retention
• Complying with credit control policies

Interactions

Internal: Reporting to the Broking Manager and Assistant Sales Manager (Broking); collaborating with other departments as necessary.

External: Engaging with customers and intermediaries of Britam Insurance Company.

Qualifications and Experience

• Bachelor’s degree in a business-related discipline
• Professional insurance qualifications such as ACII or AIIK are advantageous
• Between 2 to 4 years of experience in a comparable role

Competencies

Technical & Functional:

• Understanding of insurance industry and regulations
• Skills in sales and marketing
• Knowledge of competitors

Core Skills:

• Effective communication
• Relationship building
• Customer focus
• Self-development
• Problem-solving

Job Details

• Location: Blantyre, Southern Region, Malawi
• Company: Britam Insurance Company Malawi Limited
• Employment Type: Permanent full-time
• Shift: Day job