Business Development Representative

About Fin and This Role

Fin, now a part of Salesforce, is dedicated to empowering businesses to provide flawless customer experiences through AI. Fin features the top-performing AI Customer Agent that delivers continuous, comprehensive support across all parts of the customer journey — from service and sales to ecommerce. Leveraging proprietary AI technology, Fin resolves intricate customer issues seamlessly across channels and integrates easily with its own Intercom help desk, offering a unified platform for modern support teams. In collaboration with Salesforce, the leading AI CRM, Fin aims to shape the future of customer experience, merging innovation with trust and ambition with action.

This is a chance to advance your career at the forefront of AI-driven workforce transformation. As a Business Development Representative, you will be pivotal in cultivating revenue growth for Fin's sales division by generating a high-quality sales pipeline. Your mission is to engage potential and current clients, illustrating Fin's value through innovative and captivating outreach.

Primary Responsibilities

• Collaborate closely with Enterprise Account Executives to develop and prioritize a strategically targeted account list based on firmographic, technographic, and intent data analytics.
• Produce new enterprise business opportunities by executing expert-level prospecting techniques, including cold calling, personalized emails, and LinkedIn social selling. Tailor messaging for executive-level audiences, design multi-channel outreach campaigns, and utilize sales intelligence tools to identify challenges and insights.
• Provide a superior and customized initial engagement for prospects, solidifying Fin’s position as a trusted advisor and ensuring effective handoffs to solutions providers.
• Maintain deep knowledge of Fin’s product offerings and clearly communicate their benefits.
• Partner with marketing, sales operations, and product teams to refine business workflows impacting pipeline growth and conversion, contributing valuable feedback from the field.

Required Qualifications

• Strong enthusiasm for building a long-term sales career with a progression goal toward roles such as Account Executive or closing positions.
• Minimum of one year of experience in a customer-facing role; prior sales or SaaS exposure is advantageous.
• Proven experience and success working with large, enterprise-level accounts.
• Exemplary operational efficiency with the ability to prioritize and optimize time for revenue-generating tasks.
• Comprehensive knowledge of competitive landscapes and SaaS industry trends relevant to target verticals.
• Well-developed prospecting abilities using multiple outreach channels, such as telephone, email, and LinkedIn, leveraging modern sales engagement software.
• Effective communication skills across verbal, written, and non-verbal interactions, able to articulate concepts clearly and collaborate well with teammates.
• A personal growth mindset characterized by self-awareness, proactive feedback seeking, and ongoing self-improvement.
• A results-driven approach with persistence in meeting quota and driving team advancement.

Preferred Additional Skills & Attributes

• A bachelor’s degree is preferred.
• Familiarity with CRM and sales tools including Salesforce (SFDC), Outreach, Cognism, Zoominfo, and LinkedIn Sales Navigator.

Additional Information

At Fin and Salesforce, employees benefit from extensive health, wellness, family support, and financial programs tailored to local standards. Compensation varies based on location, level, and relevant experience, with potential eligibility for incentives, equity, and benefits. Fin adheres to inclusive recruitment policies, considering applicants with arrest and conviction records where applicable. The company promotes a hybrid working model, expecting employees to be physically present at the Sydney office at least three days weekly to foster collaboration and culture while maintaining flexible working arrangements.

Fin values a culture of openness and acceptance, steering clear of divisive internal and external discussions related to social or political topics. Employee freedom of opinion is respected in personal spaces and times. Salesforce strives for equality and non-discrimination based on protected characteristics throughout all employment processes.