Business Development Manager (Inbound Sales)

About Trust Payments

Trust Payments is a payments and commerce solutions provider regulated by the MFSA in Malta and the FCA in the UK. Serving industries such as retail, travel, hospitality, forex, and financial services, the company delivers innovative payment technologies and global support. Trust Payments emphasizes ethical business practices, social and environmental responsibility, and fostering a diverse, collaborative, and passionate culture.

Position Overview

The Business Development Manager (Inbound Sales) will focus on converting quality inbound leads from marketing channels, referral partners, and sales development teams into lasting client partnerships. Acting as the initial key contact, the incumbent will guide prospects in understanding how the company's payment solutions address their business needs, leveraging consultative sales techniques and cross-department collaboration.

Key Responsibilities

• Timely response to inbound enquiries within predefined service level agreements.
• Utilize a consultative approach to accurately assess prospects' goals and requirements.
• Identify merchant and partner challenges and recommend appropriate products and services, ensuring profitability within established pricing frameworks.
• Negotiate commercial and contract terms, supported by line management and pricing experts.
• Consistently meet and strive to exceed key performance indicators, aiming for continual growth.
• Maintain meticulous CRM records to support reporting, forecasting, and pipeline management activities.
• Represent the organization at industry trade events as needed.

Qualifications and Experience

• Experience in inbound, customer-facing roles, preferably within payments and involving online or in-person payment solutions.
• Track record of achieving targets and a strong focus on results and improvement.
• Strong problem-solving skills with the ability to align products and services to client-specific challenges.
• Excellent verbal and written communication, capable of asking insightful questions to fully understand client needs.
• Receptive to feedback and committed to ongoing personal and professional growth.
• Professional and cooperative demeanor in internal and external interactions.

Benefits

• Opportunity to work with a dynamic, rapidly growing fintech leader.
• Flexible working arrangements based on role and business necessities.
• Comprehensive wellness programs, including mental health support from certified mental health first aiders.
• Generous leave policies, including annual, volunteering, and birthday leave.
• Family-friendly policies such as maternity, paternity, and adoption leave.
• Competitive compensation with pension, healthcare, and life insurance coverage.
• Regular social events to enhance team spirit and culture.
• Inclusive, diverse company culture and international work environment.
• Continuous professional development and opportunities for career advancement.

Additional Information

Employment is contingent upon successful background verification, complying with relevant laws. Trust Payments is an equal opportunity employer dedicated to fostering an inclusive environment. Reasonable accommodations are available for applicants requiring adjustments during the recruitment process upon request.

The recruitment process may involve automated assessments; however, decisions are overseen by humans and candidates can request human review of automated decisions.