Branch Receptionist

Overview

The Branch Receptionist acts as the initial point of contact for all visitors and callers at CEER Centers, ensuring an inviting, professional atmosphere. This role involves managing front desk activities and contributing to the effective functioning of showroom sales and operations through coordination, communication, and administrative duties.

Key Responsibilities

• Receive and welcome visitors to the showroom with politeness and professionalism to create positive first impressions.
• Guide customers efficiently to the appropriate sales advisors or relevant departments to maintain a smooth flow.
• Keep customer waiting areas tidy, visually appealing, and consistent with CEER's branding requirements.
• Answer incoming telephone calls, emails, and inquiries promptly, either addressing the query or forwarding it as needed.
• Arrange appointments, test drives, and customer visits in collaboration with the Sales team.
• Keep detailed and accurate records of customer visits, inquiries, and appointment schedules.
• Assist with organizing files, handling documents, and other administrative tasks within the showroom.
• Collaborate with internal departments such as Sales, Delivery, and Logistics to facilitate seamless showroom operations on a daily basis.
• Support event coordination and customer handovers by providing necessary assistance with planning and arrangements.
• Adhere strictly to company policies, uphold customer service standards, and follow established reception protocols.

Requirements

• Educational qualification of either High School completion or a Diploma in Business Administration or related field.
• Experience ranging from no prior experience up to two years in a similar role or related environment.