Branch Manager

About the Company and Role

Peoples Mutual Cooperative Credit Society Ltd. operates in the financial services sector offering a variety of products such as Gold Loans, Group Loans, Mortgage Loans, Housing Loans, Loan Against Property (LAP), Fixed Deposits, and related financial solutions. We seek a seasoned and target-driven Branch Manager to oversee branch business operations, collections, and overall branch performance.

Primary Responsibilities

• Oversee the day-to-day functioning and business management of the branch.
• Attain branch business targets, including revenue, disbursement, and collections.
• Promote a wide array of financial products including Gold Loans, Group Loans, LAP, Mortgage Loans, Housing Loans, and Deposits.
• Develop new business by acquiring customers through field visits, referrals, and local market initiatives.
• Lead, motivate, and manage sales, credit, operations, and collection teams within the branch.
• Assign targets to team members and supervise their daily achievements.
• Ensure timely fulfillment of monthly and quarterly goals.
• Monitor collections and guarantee prompt recovery of overdue accounts.
• Maintain and build strong relationships with existing clients and cultivate new ones.
• Verify loan applications thoroughly before processing and coordinate with Credit and Operations teams for efficient loan disbursement.
• Ensure full compliance with company guidelines, policies, and regulatory norms.
• Safeguard branch cash, records, documents, and other operational activities.
• Hold regular meetings with branch staff to provide guidance toward enhancing performance.
• Recognize local market opportunities and strategize on increasing branch profitability.
• Handle customer grievances promptly and resolve operational concerns.
• Monitor staff attendance, discipline, and productivity diligently.
• Conduct field visits to supervise sales and collection personnel.
• Prepare and submit detailed branch performance reports to higher management.
• Maintain strict vigilance against fraud, misappropriation, and documentation irregularities.
• Support audit processes and ensure timely resolution of audit findings.

Performance Indicators

• Growth in branch business
• Increase in loan disbursement and portfolio
• New customer acquisitions
• Efficiency of collections
• Control of overdue and Non-Performing Assets (NPA)
• Overall branch profitability
• Mobilization of deposits
• Team productivity and achieving targets
• Customer retention rates
• Audit compliance and performance

Qualifications and Experience

• Graduate degree in any field; an MBA or PGDM is advantageous.
• Between three to seven years’ experience in NBFC, Banking, Microfinance or Financial Services sectors.
• Preferred prior roles include Branch Manager, Assistant Branch Manager, or Branch Head.
• Comprehensive knowledge of lending, collections, sales, and branch operations.
• Strong communication, leadership, and team management capabilities.
• Good understanding of the local market and customer demographics.
• Willingness to travel locally to support business development and supervisory activities.

Desired Skills

• Team leadership
• Sales and business development
• Loan and credit operations
• Collection and recovery
• Customer relationship management
• Branch administration
• Target management
• Risk and compliance management
• Problem-solving aptitude
• Effective communication and negotiation

Compensation and Employment Details

• Competitive monthly salary range from 30,000 to 80,000 INR, depending on experience, qualifications, and performance.
• Full-time employment engagement.
• Candidates with backgrounds in NBFCs, cooperative credit societies, microfinance institutions, banks, or financial services firms are strongly preferred.