Branch Associate

About the Company

Cleanline Tasman is a New Zealand family-owned company operating across multiple generations. It specialises in designing and supplying premium workwear and personal protective equipment (PPE). Their proprietary online PPE and Safety Management Software offers innovative solutions aiding businesses in efficiently managing safety and workwear needs. The company is experiencing steady growth and expansion, presenting an exciting opportunity for new team members to contribute to its success.

Role Overview

We are seeking a Branch Associate based in Onehunga, Auckland. This full-time position requires onsite presence Monday through Friday, working from 7:30 AM to 5:00 PM. The ideal candidate will be dependable, flexible, and motivated to work autonomously, often as the sole individual on site. This role encompasses managing day-to-day branch administration and operations while delivering outstanding customer service to clients across the country.

Key Duties and Responsibilities

• Respond promptly to customer queries through phone, email, website, and showroom channels.
• Provide courteous, professional, and solution-oriented customer service and support.
• Handle order processing and follow up on enquiries and backorders with accuracy.
• Maintain professional relationships and communications with customers and suppliers.
• Manage sales order processing and upkeep of precise customer data records.
• Update and maintain CRM and other business information systems.
• Process credit applications and administrative paperwork efficiently.
• Prepare quotes and necessary supporting documentation.
• Facilitate customer onboarding and provide training on system and web-store use.
• Offer assistance to sales teams with customer service tasks and administration duties.
• Contribute to preparing proposals and booking arrangements supporting sales objectives.
• Deliver operational help including receiving, picking, packing, and shipping goods.
• Support showroom presentations and occasionally assist with warehouse tasks.
• Assist with garment branding and other added-value services as needed.
• Provide comprehensive general operational support to ensure smooth branch functioning.

Candidate Profile

• Experience demonstrated in customer service, coordination, logistics, or related roles.
• Proficient in Microsoft Office, especially Excel.
• Excellent skills in verbal and written communication combined with strong customer service abilities.
• Meticulous attention to detail and dedication to accuracy.
• High level of dependability, professionalism, and accountability.
• Ability to self-prioritise tasks and maintain smooth branch operations.
• Positive and proactive attitude with a customer-focused approach.
• Capable of working independently and cooperatively within a team.
• Comfortable managing a diverse role spanning customer service, admin, and operational responsibilities.
• Open to learning, skill development, and assuming additional responsibilities.
• Preferred experience includes warehouse, distribution, PPE, workwear, industrial supplies sectors, and financial administration knowledge such as data reconciliation and verification.

Why Work With Us?

• Opportunity to make a meaningful impact within an innovative and expanding business.
• Supportive, collaborative workplace culture that values each team member's contributions.
• Being part of a New Zealand-owned family business that values personal and professional influence.
• A dynamic role combining customer relations, administrative tasks, sales assistance, and operational duties for a varied work environment.