BPO Customer Support Executive
Hyderabad, Telangana, India · Full Time
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- Experience
- Any
- Salary
- INR 12,500 – INR 20,000 / month
- Openings
- 1
- Posted
- 2 days ago
- Work mode
- In office
- Education
- 12th pass
- Eligibility
- Candidates who have passed 12th grade (high school) are eligible to apply.
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are looking to hire a dedicated BPO Customer Support Executive based in Hyderabad who will be responsible for providing excellent service to customers via various communication channels. The role involves problem-solving, empathy, and in-depth product knowledge to enhance customer satisfaction.
Key Responsibilities
- Communicate effectively and patiently with customers through phone, email, or chat to understand and resolve their concerns.
- Identify issues promptly, troubleshoot problems, and deliver suitable solutions to maintain customer satisfaction.
- Show empathy and patience while dealing with frustrated or confused customers to foster positive interactions.
- Maintain comprehensive knowledge of the company’s products or services to provide accurate assistance.
- Collaborate effectively with team members and adapt quickly to new tools, processes, or changing customer requirements in a fast-paced environment.
Candidate Requirements
- Proficiency in English, Hindi, and Telugu languages to communicate clearly with diverse customers.
- Must have passed 12th standard (equivalent to high school completion).
- Strong communication and interpersonal skills are essential.
- Ability to work collaboratively and adapt to a dynamic workplace setting.
Working Conditions
This is an office-based position requiring the candidate to work physically from the company's premises in Hyderabad, Andhra Pradesh.
Compensation
The monthly salary ranges from INR 12,500 to INR 20,000.
Minimum education
Higher Secondary (Class 12)