Boutique Manager - Aesop | Jeddah

About the Role

Aesop is in search of a motivated and customer-oriented Boutique Manager to oversee its new store in Jeddah. This leadership position offers an exciting challenge for a seasoned retail professional eager to cultivate exceptional customer experiences, foster high-performing teams, and steer the business towards success in the luxury beauty sector.

Key Responsibilities

• Guiding the boutique team to meet and surpass sales goals and essential performance indicators.
• Assessing business metrics to uncover opportunities that boost sales, productivity, and customer engagement.
• Compiling monthly and annual reports detailing sales data, customer traffic, inventory status, and operational performance.
• Managing daily operations including stock control, visual merchandising, restocking, and administrative tasks.
• Upholding the brand’s standards for presentation and operational excellence.
• Fostering a positive and inclusive team environment aligned with Aesop’s core values.
• Providing clear direction and motivation to inspire the team towards achieving superior outcomes.
• Mentoring staff by delivering continuous coaching and encouraging their professional development.
• Handling customer interactions with empathy and professionalism to ensure memorable service experiences.
• Remaining updated on product launches, promotions, and key retail occasions to support the team.
• Collaborating with the Area Manager to evaluate and improve product performance and customer engagement strategies.

Candidate Profile

• Demonstrable leadership experience within luxury beauty, skincare, cosmetics, or high-end retail sectors.
• Proven ability to manage, motivate, and grow successful teams.
• Strong commercial insight with skills in analyzing business performance to drive sales.
• A passion for excellence in customer service and relationship building.
• Excellent communication, leadership, and coaching capabilities.
• Proficiency in English language is essential.