Boutique Manager

Overview

The Boutique Manager is accountable for enhancing and maximizing the boutique's overall performance by achieving sales, profit, and strategic goals.

Sales Responsibilities

• Boost turnover and profitability of the boutique.
• Drive sales within the boutique setting.
• Conduct sales presentations outside the boutique, including at palaces and for VIP clientele.
• Manage discount policies and oversee boutique expenses.
• Analyze performance metrics, develop KPIs, and perform SWOT evaluations of the boutique operations.

Customer Relations and Service

• Engage directly with Royal clients and collectors.
• Implement customer relationship management programs with boutique staff.
• Enhance the database's quality and quantity for client registration.
• Ensure professional customer service and after-sales support within the boutique.

Team Leadership and Management

• Establish KPIs and targets for boutique team members.
• Focus on personal development and talent management.
• Motivate the sales team to achieve set objectives.
• Conduct performance monitoring and appraisals.
• Coordinate integration and training for new sales associates in the field.
• Assist the Retail Director in recruiting new team members.

Operations and Administrative Duties

• Serve as the main point of contact for all boutique-related inquiries.
• Ensure strict compliance with Richemont and Montblanc retail procedures.
• Optimize stock management including replenishment, rotation, and inventory.
• Deliver timely and accurate boutique reports.
• Maintain boutique upkeep and premises.
• Implement security protocols effectively.
• Execute boutique-level promotions and incentive programs.

Collaboration and Coordination

• Define boutique objectives jointly with the Retail Director.
• Support and carry out marketing and commercial activities.
• Develop an effective merchandising concept.
• Work with the Visibility Manager to maintain excellence at the point of sale and ensure quality of displays.
• Adhere to prescribed display and product guidelines consistently.
• Partner with the Sales Trainer to coach boutique teams and monitor their self-learning progress.