Booking Coordinator

Role Summary

We seek a dynamic and target-driven Booking Coordinator to join our team. This role combines customer service and proactive outreach responsibilities, focusing on assisting clients with travel ticket reservations and promoting our holiday packages.

Key Duties

• Make outbound calls to potential and current customers to advertise travel packages and ticketing offerings.
• Respond promptly to inbound questions via phone, WhatsApp, and email about travel details, pricing, and availability.
• Assess clients' travel preferences and suggest appropriate destinations, flights, accommodation, and packages.
• Conduct timely follow-ups with leads to convert inquiries into firm bookings.
• Use booking engines and Global Distribution Systems (GDS/B2B travel portals) to search, issue, and manage reservations for flights, trains, and buses.
• Handle cancellations, modifications, re-issuances, and refund processing compliant with supplier guidelines.
• Accurately enter passenger information to avoid booking mistakes.
• Collaborate with travel suppliers, airlines, and consolidators for competitive pricing and schedule adjustments.
• Maintain and update customer data and lead statuses within the CRM.
• Generate booking vouchers, invoices, and ticket copies punctually.
• Collect after-travel feedback to monitor customer satisfaction and encourage repeat business.

Required Qualifications & Skills

• Minimum education: Higher Secondary (10+2); Bachelor's degree or Diploma in Travel & Tourism is advantageous.
• Experience ranging from freshers to 2 years in telecalling, customer service, or travel ticketing; strong communication skills are essential.
• Familiar with travel booking portals (such as EaseMyTrip, MakeMyTrip B2B, Yatra) or GDS platforms like Amadeus or Galileo preferred.
• Excellent verbal and written communication abilities in English and a local/regional language (e.g., Hindi).
• Strong phone etiquette, active listening, problem-solving skill, and dedication to customer satisfaction.

Compensation and Benefits

• Competitive salary based on experience with performance-related incentives.
• Employee discounts on bookings for holidays and travel.
• Paths available for advancement to Senior Travel Consultant or Operations Management.