Billing Administrator

About Halter

Halter is devoted to enabling farmers and graziers to operate more productive and sustainable agricultural businesses. Their innovative solutions allow customers to manage livestock effortlessly, replacing traditional time-consuming methods with technology that guides cattle calmly and autonomously. Backed by prominent investors, Halter aims to transform grazing practices and lives worldwide through meaningful, challenging work within a driven and high-performing team culture.

Role Overview

Halter is seeking a skilled Billing Administrator to efficiently manage invoicing processes and act as the reliable billing liaison for customers and internal departments. Rather than a quiet finance role, this position involves regular communication with farmers and ranchers across New Zealand, Australia, and the US, alongside close collaboration with Sales, Account Management, and Finance teams.

Key Responsibilities

• Take full ownership of the entire invoicing cycle, preparing and reviewing precise and timely invoices for customers in multiple countries, including New Zealand, Australia, and the US.
• Maintain and update accurate customer billing records such as contracts, subscription details, pricing, credits, and collar counts.
• Reconcile invoices against contract terms and system data to ensure billing accuracy.
• Identify and improve process inconsistencies as billing operations scale with company growth.
• Serve as the primary contact for customer billing inquiries through phone, email, and Slack, ensuring clear and empathetic resolution.
• Conduct phone conversations comfortably and confidently with farmers and ranchers to clarify billing and payment matters.
• Support internal teams—Sales, Account Management, Finance—by providing expert billing guidance, rapid responses, and process transparency.
• Collaborate with Finance during month-end activities, reporting, audits, and continuous process enhancements.
• Assist the debt collection process by handling reminders, escalations, and maintaining positive customer relationships.
• Record detailed notes on conversations, payment arrangements, and escalate potential risks promptly.

Candidate Profile

• Minimum two years experience in billing, accounts receivable, or invoicing roles, preferably within high-volume subscription or SaaS environments.
• Strong phone communication skills; comfortable engaging customers in firm yet courteous financial discussions.
• Excellent written and verbal communication to explain billing matters clearly tailored to farmers, sales professionals, and accountants.
• Meticulous attention to detail with a commitment to accuracy.
• Appreciation for established processes, including following, documenting, and enhancing them.
• Technologically adept using billing platforms or ERP systems like NetSuite or Xero, along with Excel or Google Sheets proficiency.
• Ability to manage multiple competing priorities calmly in a fast-paced setting.

Desirable Skills

• Experience handling multi-currency or multi-entity billing for regions including New Zealand, Australia, and the United States.
• Familiarity with NetSuite, Salesforce, or similar CRM/ERP tools.
• History of scaling finance functions by establishing and refining billing processes.

Benefits

• Complimentary snacks and beverages to support your daily energy.
• Health and wellness coverage via partnership with Southern Cross Health Insurance.
• Generous parental leave policies: six months fully paid for primary caregivers and four weeks for secondary caregivers, plus other supportive family benefits.
• An annual personal development budget of $1,000 to encourage continuous learning and growth.
• Wellbeing-focused leave options including wellness leave and unlimited paid annual leave.
• Attractive total compensation including salary, benefits, and participation in an employee stock ownership plan.

Work Environment

Halter promotes an office-first culture to foster in-person connection, collaboration, and growth, while allowing flexibility when necessary under a high-trust ethos. The office environment is energetic and welcoming, encouraging meaningful problem-solving and innovation.

Diversity & Inclusion

Halter commits to building a diverse and inclusive workplace where individuals can bring their authentic selves and perform at their best. Candidates from underrepresented groups are strongly encouraged to apply, even if not all qualifications are met.