Bilingual Sales Development Representative

About Crimson Education

Crimson Education stands as a global leader in college admissions consulting, boasting over 1,490 Ivy League admits and 2,410 offers to the US Top 15 universities. Our mission is to assist ambitious students with expert guidance and proven strategies, making them seven times more likely to enter Ivy League schools compared to their peers. Recognized on the Wall Street Journal's front page, we combine expertise including former Ivy League admissions officers, PhD fellows guiding original research, ISEF winners and mentors facilitating prestigious science competitions, and capstone project mentors supporting impactful leadership initiatives. Backed by top venture capital firms with a recent Series D funding, we operate in 21 markets worldwide, including Singapore.

Role Overview

This full-time, hybrid position based in Singapore serves as the initial contact for prospective clients and leads, ensuring a seamless customer experience across Crimson's consulting programs. The role is open to Singapore citizens and permanent residents only.

Key Responsibilities

• Qualify incoming and outbound leads by engaging families to assess suitability and readiness for consulting programs.
• Maintain and update lead information accurately within Salesforce CRM.
• Manage the sales pipeline diligently, moving leads through stages with precision.
• Arrange consultations with Academic Advisors and Country Manager, preparing leads adequately before meetings.
• Follow up on event-generated leads and participate in school talks, seminars, and industry events as a company representative.
• Build and sustain professional relationships with prospective families, delivering empathetic communication, especially with Mandarin-speaking parents.
• Provide accurate management reporting and contribute to refining outreach scripts and processes.
• Keep abreast of admissions trends in US and UK and developments in the education sector.

Required Qualifications

• Bilingual proficiency in spoken and written Mandarin and English.
• Confident telephone communication skills with parents and senior stakeholders.
• Strong organizational abilities and a high attention to detail.
• Comfortable navigating multiple digital platforms and tools simultaneously.
• Ability to perform well under pressure with excellent time management skills.

Preferred but Not Required

• Experience in customer service, sales, customer success, or related sectors such as education, consulting, financial or hospitality services.
• Familiarity with Salesforce or similar CRM software.
• Knowledge of US or UK university admissions processes.

Ideal Candidate Traits

• Enjoys engaging with people and quickly establishes trust.
• Methodical thinker attentive to details and committed to follow-through.
• Quick learner who values feedback and continuous improvement.
• Professional demeanor marked by confidence, empathy, and composure.

Why Join Crimson?

• Fast-growing startup environment with flexible work arrangements empowering you to manage your work style.
• Extensive growth opportunities, with one-third of hires promoted from within last year.
• An annual individual training budget of $1,000 dedicated to professional development.
• Access to a staff psychologist and supportive workshops for high-performing teams.
• A culture that embraces Radical Candor for honest feedback.
• Global reach with presence in 28 markets, offering remote or office work options.