Bilingual Front Desk Agent

About the Company

Located just 1.5 kilometers away from Accra International Airport, Four Points® by Sheraton Accra Airport Hotel provides convenient accommodation for business and leisure visitors. The 199 modern guest rooms and suites offer city skyline views blended with contemporary design and a welcoming ambiance. The hotel boasts an all-day dining restaurant, an iconic local craft beer bar called Best Brews™, a sky-view swimming pool, and a grill bar. It also features well-equipped meeting and event spaces, as well as comfortable lobby and lounge areas designed for relaxation and social interactions. The hotel prides itself on delivering sincere hospitality and unforgettable guest experiences.

Role Overview

The Bilingual Front Desk Agent position is a full-time, on-site role based in Accra. The primary responsibility is to warmly welcome guests, efficiently conduct check-ins and check-outs, and address inquiries in multiple languages with professionalism and courtesy. The agent will manage reservation processing, update guest details in the system, handle payment transactions, and collaborate with housekeeping and other departments to ensure seamless operations.

Daily tasks include answering phone calls, replying to emails, resolving guest issues swiftly, and supplying precise information regarding hotel amenities and local points of interest. This role supports maintaining elevated customer service standards and embodies the hotel’s commitment to friendly and genuine hospitality.

Qualifications

• Fluent bilingual skills, especially in French or Spanish or a related language.
• Strong customer service and front desk experience, including guest-facing roles.
• Skilled in phone etiquette and reservation management, capable of handling booking systems and calls efficiently.
• Excellent communication in English and at least one additional language, both spoken and written.
• Comfortable using basic computer tools and hotel property management software, with accurate data entry capability.
• Ability to stay composed under pressure, multitask effectively, and resolve guest concerns politely and promptly.
• Preferably previous experience in hospitality, front office, or customer service environments.
• Availability to work flexible schedules, including evenings, weekends, and holidays as necessary.
• Professional demeanor, dependability, and a strong commitment to delivering consistent, quality guest service.