Bell Captain

About SLS The Red Sea

SLS The Red Sea offers a unique blend of innovative luxury and lifestyle hospitality on Saudi Arabia's Red Sea coast. As part of Ennismore's prestigious lifestyle collection, this resort includes 150 elegantly designed rooms, five distinct dining experiences, and a premium spa, delivering an immersive guest experience filled with entertainment and relaxation.

Role Overview

As Bell Captain, you will supervise and lead the Bell team to provide seamless, welcoming guest experiences from arrival to departure. Collaborating closely with Concierge, Front Office, and Valet teams, your role includes managing luggage operations, guest assistance, and transportation coordination, ensuring service that reflects the vibrant personality of SLS The Red Sea.

Key Responsibilities

• Direct daily Bell team operations to guarantee efficient service throughout guest arrivals and departures.
• Maintain a proactive and visible presence in key guest areas such as the lobby and driveway.
• Personally greet and assist guests during arrivals and departures, creating lasting positive impressions.
• Supervise all aspects of luggage handling including tagging, storage, delivery, and retrieval with strict accuracy and security.
• Closely collaborate with Front Office and Concierge to enhance guest experience related to arrivals, departures, and room changes.
• Manage coordination of transportation requests including airport and private transfers.
• Work alongside Valet and transport staff to ensure smooth guest flow and logistics.
• Stay apprised of VIP arrivals, repeat visitors, and special guest needs to tailor personalized service.
• Provide guests with detailed information about resort amenities, dining options, local excursions such as Shura Island, and surrounding attractions.
• Address guest inquiries and concerns professionally with prompt resolution and follow-up.
• Oversee the secure storage and accurate record-keeping of guest luggage and personal belongings.
• Ensure all relevant equipment and storage areas are clean, organized, and operational.
• Maintain the aesthetic and orderliness of lobby and arrival spaces to SLS standards.
• Conduct briefing sessions and provide continuous guidance on service excellence, safety, and guest engagement.
• Coach and mentor Bell team members, fostering their development and maintaining high performance and appearance standards.
• Record and track guest requests accurately using designated resort management systems.
• Coordinate with multiple departments such as Guest Relations, Security, and Housekeeping to ensure flawless service delivery.
• Uphold safety, security, privacy, and luggage handling protocols consistently.
• Assist with preparing reports related to Bell Desk operations, guest feedback, and team performance as needed.
• Partner with the Rooms division to enhance the overall guest arrival and departure processes.

Qualifications and Skills

• At least 2 years of relevant experience in Bell Desk, Front Office, Concierge, or Guest Services, preferably in luxury or lifestyle resorts.
• Prior leadership or supervisory experience is advantageous.
• Exceptional interpersonal skills with a warm, confident, and proactive demeanor.
• Proficient English communication skills; knowledge of Arabic or other languages is a plus.
• Familiarity with Opera PMS or comparable hospitality management systems is preferred.
• Understanding of transportation logistics and local destination knowledge.
• Strong organizational aptitude with meticulous attention to detail.
• Dynamic leadership ability, capable of motivating a team while actively participating in operational tasks.
• Physical capability to handle luggage and sustain activity throughout shifts.
• Flexibility to work varying schedules including weekends and public holidays in alignment with resort needs.