Bartender

About The Heritage

The Heritage provides an environment of refined sophistication paired with exceptional hospitality, nestled in the pristine countryside of Laois. It features a luxurious, internationally recognized hotel and an award-winning European spa. Guests can enjoy multiple onsite amenities including a health club with leisure pool, jacuzzi, sauna, steam rooms, a 5km walking trail, and a cinema.

Role Overview

We are currently seeking a skilled and experienced bartender to join our dedicated team. The successful candidate will be expected to work full-time hours throughout the year, including shifts covering early mornings, late nights, weekends, and public holidays.

Main Duties and Responsibilities

• Efficiently manage the till system during operations.
• Ensure the bar station is kept clean and organized at all times.
• Prepare mise en place adequately for service, including table setup, stocking stations, and preparing beverages such as tea and coffee.
• Handle crockery, cutlery, and glassware carefully by clearing, polishing, and storing to minimize breakage and maintain standards.
• Accurately take drink orders adhering to The Heritage’s quality standards and actively recommend products to boost sales.
• Maintain a professional, helpful demeanor while promptly assisting guests as needed.
• Anticipate guests’ needs to improve service quality and maximize guest satisfaction.
• Collaborate flexibly and supportively with colleagues, assisting across various hotel areas to meet business and guest demands.
• Possess comprehensive knowledge of all beverage options, including alcoholic and non-alcoholic offerings.
• Be familiar with food menus and offerings to enhance guest service.
• Handle guest complaints discreetly and escalate to the duty manager when necessary.
• Actively promote sales initiatives within the department.

Our Core Values

• Focus on the guest experience.
• Show respect toward others.
• Foster teamwork and collaboration.
• Strive for excellence in all tasks.
• Take ownership and ensure delivery of commitments.

Employee Benefits and Perks

• Discounted rates available at other FBD Hotels properties.
• Access to health club membership.
• Referral rewards program.
• Opportunities for learning and professional development.
• Employee Assistance Program for support.
• Meals provided during shifts.
• Discounts on home, travel, and car insurance through FBD Insurance.
• Participation in the Bike to Work Scheme.
• Employee recognition programs.
• Certification as a Great Place to Work.