Back Office Staff

About the Role

SKN IOT TECHNOLOGY is seeking a diligent and well-organized Back Office Staff member to assist with daily administrative tasks critical to smooth office functioning. This role involves supporting customer interactions, managing documentation, billing, data entry, and coordinating service operations.

Key Duties

• Oversee daily administrative and back-office operations.
• Maintain comprehensive records of customers, quotations, invoices, and services.
• Generate and process quotations, invoices, purchase orders, and related documents.
• Perform accurate data entry and manage spreadsheets in Excel and Google Sheets.
• Coordinate scheduling for customer installations, service visits, and AMC appointments.
• Communicate and collaborate with CCTV, biometric, and access-control technicians.
• Follow up with customers regarding quotations, payments, and service needs.
• Track stock and equipment records diligently.
• Manage communication through email, WhatsApp, and phone calls with customers.
• Prepare periodic work reports as requested by management.
• Maintain orderly filing and archiving of company documents.
• Assist management with general office coordination and administrative responsibilities.

Candidate Profile

• Knowledge of basic computer applications including MS Word, MS Excel, and Google Sheets.
• Strong verbal and written communication skills.
• Familiarity with email platforms and WhatsApp Business.
• Proficient in data entry and documentation accuracy.
• Professional communication skills for interacting with customers.
• Effective organizational and time-management abilities.
• Capability to work autonomously and collaboratively within a team.
• Experience in CCTV, security systems, electrical, IT, or technical service companies is advantageous but not mandatory.

Eligibility

Graduates or candidates with +2 education and relevant office experience are preferred. However, freshers with competent computer skills are encouraged to apply. Preference will be given to candidates residing in Bhubaneswar or nearby regions. Punctuality, responsibility, and eagerness to learn are essential traits.

Industry and Growth

Our company operates in the sectors of CCTV & Surveillance, Biometric Attendance, Access Control, Boom Barrier, Security Automation, and IoT Solutions. We provide a professional work environment, salary correlated with experience and skills, exposure to the technical aspects of CCTV and security solutions, and opportunities for career advancement based on performance.