Back Office Operations Subject Matter Expert

Overview

TMC Middle East is seeking a seasoned Back Office Operations Subject Matter Expert to join a reputable financial institution based in Doha, Qatar. This senior role is ideal for an experienced banking operations professional with strong expertise in operational excellence, compliance, and digital transformation within back-office functions.

Key Responsibilities

• Manage end-to-end back-office operations covering payments, trade finance, treasury settlements, and reconciliations.
• Develop and optimize workflows to enable straight-through processing leveraging Robotic Process Automation (RPA) and other automation tools.
• Act as the Operations representative in major core banking migration and digital transformation programs; create Business Requirements Documents (BRDs), support User Acceptance Testing (UAT), and collaborate with IT teams and vendors.
• Ensure compliance with Qatar Central Bank (QCB) regulations, Anti-Money Laundering (AML)/Know Your Customer (KYC) mandates, AAOIFI standards for Islamic finance products, and internal controls such as maker-checker processes.
• Establish, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs).
• Develop and maintain Standard Operating Procedures (SOPs), process manuals, and desk-level instructions.
• Mentor and guide operations personnel and act as the senior escalation point for complex issues and cross-functional challenges.

Mandatory Qualifications & Experience

• Between 8 and 12+ years of experience in banking operations, including a minimum of 3 years in roles focused on process leadership, subject matter expertise, or process improvement.
• Proven hands-on experience with major core banking systems such as Temenos T24, Oracle Flexcube, Finacle, iMAL, or Path Solutions ETHIX.
• Practical knowledge of SWIFT messaging standards, including MT/MX formats and ISO 20022.
• Ability to produce detailed process maps using tools like Visio or BPMN, and proficiency in creating formal business documents such as BRDs and UAT test plans.
• Background in Islamic or Gulf Cooperation Council (GCC) banking sectors with relevant certifications such as CIPA, Lean Six Sigma, CBAP, or CAMS is highly advantageous.

Additional Information

• This position requires 100% onsite presence in Doha, Qatar. Candidates must be fully comfortable with this on-location requirement.
• Applicants who can join immediately or within a notice period of up to 30 days are preferred. Those with longer notice periods need not apply at this stage.