Back Office Executive
Pune, Maharashtra, India · Full Time
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- Experience
- Any
- Salary
- INR 12,000 – INR 15,000 / month
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview and Duties
The Back Office Executive will manage routine communications through WhatsApp using approved templates and respond to messages and comments received on social media platforms. This role involves keeping the company's website updated and escalating complex customer inquiries to the team lead. The executive will maintain databases of participants and customers and conduct necessary communications via calls.
Data Reporting and Tracking
Responsibilities include preparing daily and weekly management information system (MIS) reports detailing enquiries, bookings, payments, and upcoming events. The incumbent must track pending registrations, submitted forms, payments, and relevant operational data to ensure smooth business functioning.
Information and Content Management
Ensuring consistent and up-to-date information across the website, WhatsApp, Instagram, Facebook, and internal systems is a key aspect. The position also entails posting about treks and events on various digital platforms such as Google pages, WhatsApp groups and channels, Facebook channels, and Instagram channels.
Event Scheduling and Communication
The executive will schedule major trek events and coordinate bulk communication messages. Daily tasks include updating WhatsApp status images, quick replies for all numbers, welcome messages, and trek-related information. Additionally, they will be responsible for creating messages for the community.