Telesales Executive

Job Overview

We are seeking a proactive Telesales Executive to engage with our existing and previous customers, building lasting relationships and driving sales for G Tribe Experiences. This role centers on reconnecting with clients, promoting upcoming treks and special offers, supporting product sales, and enhancing customer satisfaction through personalized outreach.

Key Responsibilities

• Place courtesy calls to previous and inactive customers to maintain engagement.
• Reach out to individuals who inquired but did not proceed with bookings to encourage enrolment.
• Inform customers about upcoming trekking expeditions and exclusive events, fostering interest and participation.
• Send personalized birthday and anniversary greetings combined with relevant promotional offers.
• Promote company merchandise such as GTribe gear and shop products, aiming to increase sales.
• Gather and document customer feedback to help improve services.
• Solicit positive Google reviews from satisfied customers to enhance online reputation.
• Regularly update customer records with call notes and status.
• Maintain detailed daily reports of calling activities and follow-ups.
• Coordinate interested clients efficiently with the sales and operations teams to ensure smooth conversions.