Back Office Assistant

About the Role

Fit2Fly Holidays Pvt. Ltd. is seeking a diligent and organized Back Office Assistant to aid in managing daily administrative duties and support smooth operational workflows.

Key Responsibilities

• Accurately enter data related to bookings, payments, inquiries, and customer details.
• Regularly update and maintain Excel spreadsheets, booking records, and internal reporting documents.
• Liaise with sales team, suppliers, hotels, destination management companies, and other travel partners to obtain necessary documents and confirmations.
• Verify all booking details including passenger information, travel schedules, hotel arrangements, flights, transfers, and sightseeing plans.
• Organize and prepare travel-related vouchers, invoices, itineraries, and supporting documents.
• Follow up persistently with suppliers for pending confirmations, invoices, and payment information.
• Keep accurate records of payments received from customers and those made to suppliers.
• Assist with visa documentation and verification as needed.
• Update customer profiles and booking details within the company’s management system.
• Manage basic email correspondence, WhatsApp communications, and internal coordination tasks.
• Ensure filing systems for passports, tickets, vouchers, and other essential travel paperwork are systematically maintained.
• Prepare daily lists of incomplete tasks and ensure key activities are completed within deadlines.
• Provide back-office support across all Fit2Fly branches and assist sales executives as required.

Required Skills and Qualifications

• Fundamental computer proficiency including Microsoft Excel usage.
• Effective email communication and basic English language skills.
• Strong organizational skills with attention to detail and high accuracy.
• Excellent responsibility and ability to multitask.
• Good communication capabilities for internal and external correspondence.