Representative

About the Organization

The Ministry of Health in partnership with the Anglican Health Service in Kumasi is integrated into Ghana's extensive healthcare framework. This institution delivers patient-centered and community health services through close collaboration with faith-based and public health entities. It prioritizes accessible, high-quality medical care marked by compassion, professionalism, and ethical standards. The workplace thrives on multidisciplinary teamwork that spans clinical care, administrative duties, and outreach programs, fostering an environment supportive of continuous learning, cooperation, and enhanced health outcomes for individuals and families.

Role Overview

This full-time, onsite position is located within the Greater Accra Region, where the Representative acts as a key liaison for patients, visitors, and partner organizations. Responsibilities include addressing inquiries both face-to-face and via telephone, assisting clients during registration or referral processes, and meticulously documenting all interactions and subsequent actions. The Representative aids in bridging clinical and administrative functions, helps coordinate meetings and outreach efforts, and provides timely updates to relevant parties. The role demands managing basic paperwork, ensuring an inviting and professional reception area, and escalating more complex concerns to supervisors, all while upholding confidentiality and adhering to organizational policies.

Qualifications and Skills

• Exceptional communication and interpersonal skills to engage effectively and respectfully with patients, families, staff, and community collaborators.
• Competence in customer service and front-desk operations, including managing inquiries, scheduling appointments, and offering clear guidance in a composed and professional manner.
• Foundational skills in administration and documentation such as record keeping, entering data accurately, and handling confidential information with discretion.
• Strong organizational and time-management capabilities to juggle multiple responsibilities, prioritize tasks, and ensure follow-up.
• Ability to collaborate effectively within a multidisciplinary health care setting and adapt to evolving procedures and requirements.
• Familiarity with standard office applications (email, word processors, spreadsheets); prior exposure to healthcare or patient management software is beneficial.
• Demonstrated dependability, ethical behavior, and dedication to delivering quality patient and community services.
• Preferably holds relevant higher education or training in health administration, social sciences, public health, or related fields; experience in healthcare or community service environments is advantageous.