B2C Service Consultant

Overview

The B2C Service Consultant will be tasked with promoting and selling telecom services, particularly home internet connections, directly to customers in various field locations. This role emphasizes proactive customer engagement through door-to-door sales, corporate visits, and other in-person sales channels, reporting directly to the Field Force Team Leader or Retail Manager. Meeting sales goals, delivering excellent customer service, and expanding business opportunities in designated territories are key aspects of the job.

Key Responsibilities

• Actively seek out and engage potential customers within the assigned geographic area to sell telecom products, including mobile connections and data plans.
• Implement door-to-door sales strategies, targeting residential and business sectors, and conduct visits to corporate offices to promote telecom offerings.
• Develop new sales opportunities by nurturing relationships with individual customers, businesses, and organizations.
• Achieve and surpass set sales targets on daily, weekly, and monthly bases.
• Possess a thorough understanding of the company’s telecom products, pricing structures, and ongoing promotions to effectively communicate benefits to customers.
• Provide clear and compelling sales presentations, assisting customers in selecting the most suitable plans or services.
• Generate leads actively via cold calling, networking events, referrals, and community engagements to expand the customer base.
• Share market insights, customer trends, and competitor activities with leadership for strategic planning.
• Maintain customer relationships by offering personalized support and following up post-sale to address inquiries or issues.
• Ensure accurate and timely recording of customer data, sales actions, and follow-up activities within the CRM system.
• Submit regular sales progress and performance reports to the Sales Team Leader or Retail Manager.
• Monitor competitor offerings and market trends to maintain competitive positioning.
• Complete all necessary sales documentation and administrative paperwork promptly and accurately.

Qualifications and Skills

• Education: Minimum of a high school diploma or equivalent; a bachelor’s degree in sales, marketing, or a related field is advantageous.
• Experience in field or outdoor sales, ideally within the telecom or consumer services sectors.
• Demonstrated track record of achieving or exceeding sales targets.
• Excellent communication and interpersonal abilities to effectively engage customers and build rapport.
• Self-driven and goal-focused with a passion for sales excellence.
• Good knowledge of telecom products, associated services, and pricing plans.
• Capability to work autonomously and collaborate within a team environment to meet sales goals.
• Familiarity with CRM software and proficiency in Microsoft Office suite (Word, Excel, Outlook).

Additional Information

• Work setting is primarily field-based, requiring daily travel to customer locations within designated territories.
• Regular travel within the assigned area for client interactions, lead nurturing, and sales activities is expected.
• Working hours are flexible and may include evenings and weekends depending on customer availability.