Auto Technician Diagnostic

About Abdul Latif Jameel

Abdul Latif Jameel is a diversified business entity deeply rooted in the Middle East, North Africa, and Turkey (MENAT region). We have built strong networks and lasting relationships over 75 years, starting as a small trading firm and Toyota distributor in Jeddah, Saudi Arabia. Today, we operate the largest vehicle distribution network in Saudi Arabia and have accumulated extensive expertise in automotive services. We have expanded into new sectors that contribute significantly to the infrastructure across the MENAT region.

Role Purpose

The Auto Technician Diagnostic is responsible for performing automotive repair services and mechanical tasks to achieve customer satisfaction and boost service sales, while adhering to the company's mission, vision, and operational procedures.

Key Responsibilities

• Execute vehicle repairs correctly on the first attempt according to customer requests, ensuring all work is completed within promised timelines and meets high-quality standards.
• Assess vehicle damage fully, notify the Foreman about any additional repair needs, and coordinate with the Service Advisor and customers for approval.
• Handle customer vehicles carefully by using protective coverings and returning them clean to enhance customer satisfaction.
• Carry out aftersales duties including repairs and periodic maintenance in line with company policies, under the guidance of the Team Leader.
• Stay updated on technical bulletins and daily work activities through regular meetings to continuously improve technical knowledge and support smooth aftersales operations.
• Support aftersales marketing efforts, promote Kaizen activities, and adapt to business strategies to meet center targets.
• Collaborate with service teams to perform tasks following standard operating procedures and contribute to achieving operational goals.
• Maintain adequate tool inventory to fulfill service and repair demands, aiming for zero comebacks and meeting monthly productivity targets.
• Utilize service facilities, tools, and equipment responsibly while ensuring safety, welfare, and upholding the company’s brand image.
• Accurately record work hours by clocking in and out for each repair order.
• Maintain cleanliness and a professional appearance in the workshop according to environmental safety policies.

Qualifications and Experience

• Minimum of High School education or equivalent qualification.
• At least 2 years of experience in automotive service roles.
• Possession of a valid Diagnostic Technician Certificate.

Required Skills and Competencies

• Effective time management to organize personal and team tasks efficiently.
• Capacity for active learning to understand new information affecting problem-solving and decisions.
• Ability to manage stress and remain calm in high-pressure situations.
• Strong commitment to achieving challenging goals and mastery of tasks.
• Problem sensitivity to recognize potential issues promptly.
• Deductive reasoning skills to apply general rules to specific situations effectively.
• Inductive reasoning to integrate information and form coherent conclusions.
• Good interpersonal skills to collaborate and work harmoniously with diverse teams.
• After sales skills including persuasion, patience, persistence, and stress tolerance.

Workplace and Cultural Values

We value respect, innovation, pioneering spirit, and empowerment. Our corporate culture fosters idea growth, personal development, and collective success. We operate internationally, offering exciting career opportunities globally.