Associate Service Technician

About CDC Data Centres

Founded in 2007, CDC Data Centres is a prominent operator of secure and sovereign data centre facilities across Australia and New Zealand. Headquartered in Canberra, the company manages multiple sites in the ACT, NSW, VIC, and New Zealand, offering diverse configurations including co-location, containerised solutions, and hyperscale compute environments, all linked by high-speed carrier-grade networks. CDC is dedicated to fostering a diverse and inclusive workplace that values individual experiences to create meaningful benefits for employees, clients, and communities. The company's workforce is known for dedication, diligence, and meticulous support ensuring security, reliability, connectivity, and sustainability for present and future needs.

Role Overview

The Associate Service Technician position operates 24/7 and plays a crucial role to maintain operational excellence, customer satisfaction, and data centre uptime. Responsibilities include customer support, equipment maintenance, and monitoring functions. The role is also integral to CDC's career pathway initiatives offering learning and development opportunities to encourage professional growth.

Key Responsibilities

• Providing support and engagement with customers, fellow technicians, and contractors during support and maintenance activities.
• Monitoring critical infrastructure to ensure uninterrupted client and business operations.
• Using electronic systems to proactively oversee site conditions.
• Promptly responding to customer requests and critical incidents.
• Ensuring all activities are performed safely according to CDC's processes and policies.
• Reporting events promptly and aiding in restoring normal operations.

Qualifications and Experience

• Background in technical fields such as telecommunications, fibre optics, fire systems, trades, IT, industrial facilities, or related sectors.
• Strong collaboration skills with varied stakeholders including internal teams and external service providers.
• Proficient in identifying risks and implementing effective solutions.
• Advanced skills in Office 365 applications.
• Excellent communication abilities, both verbal and written.
• New Zealand citizenship or permanent residency, with eligibility to obtain a New Zealand Security Clearance.

Benefits and Employee Support

• CDC Academy: Access to specialised training programs supporting skill development and career advancement.
• CDC Day: An additional paid day off dedicated to health and wellbeing.
• Generous parental leave exceeding legislative requirements.
• Volunteer Leave: Two paid days for volunteering activities of personal choice.
• Employee Assistance Program offering support to employees and their families.
• Social Events: Inclusive activities such as BBQs, family picnics, and community celebrations fostering company-wide connections.

Company Commitment

CDC prioritises creating an inclusive and diverse environment where all individuals feel valued. The company believes diverse teams enhance innovation and success and encourages everyone to bring their authentic self to work.