Associate, Client Service (French/English)

Overview

The Client Service team at Guidepoint links clients with subject matter experts to enhance their business decision-making. They invest effort to comprehend each client's particular research requirements and swiftly connect them with the most relevant experts, often within hours.

In the role of Associate within the Client Service team, you will grasp your client's distinct business questions and locate the experts best suited to provide answers. You will recruit new experts into Guidepoint's network of over 1,250,000 Advisors, selecting those ideal to liaise with clients. This role offers a valuable chance to apply core business abilities and gain insight across multiple industries and disciplines.

This position operates in a hybrid format based in Manchester, England. Candidates must hold the legal right to work in the UK.

Interview Process

• Meet with the Guidepoint Recruiter
• Initial candidate screening
• Meet various Guidepoint teams
• Interview with the Hiring Manager
• Complete a mock assessment tailored to the role
• Perform a simulated client request to better understand the position
• Participate in a mock interview
• Review your assessment feedback with the teams
• Receive interview outcome

About Guidepoint

Guidepoint supports comprehensive research workflows for leading research teams worldwide. With a global network exceeding 2 million experts and a workforce of more than 1,600 employees, the company provides immediate access to expertise, primary research, and actionable knowledge that aid organizations in making well-informed decisions. Through consultations, surveys, events, proprietary content, and AI-driven tools, Guidepoint assists across every phase of decision-making—from forming hypotheses and collecting insights to verifying assumptions and strengthening conviction for pivotal decisions.

At Guidepoint, success arises from the diversity of employees, experts, and clients, fostering meaningful connections and diverse viewpoints. The company is dedicated to maintaining an inclusive and welcoming environment in which individuals from all backgrounds, identities, and experiences can contribute and thrive.

Key Responsibilities

• Engage in sales activities by identifying and recruiting top experts to expand the consultation network
• Collaborate with Project Managers to devise strategies that meet client project requirements
• Use resources such as LinkedIn, press releases, case studies, and online research to find suitable experts for clients' strategic or investment inquiries
• Identify promising leads and invite them to join the expert network for client consultations
• Evaluate candidates for each specific client project and prepare professional expert profiles for client presentation

Candidate Profile

• Bachelor's degree holder
• Experience through internships, volunteering, or extracurricular activities
• Legal authorization to work in the UK
• Fluency in English and French
• A strong desire to work in a results-driven, KPI-focused sales or lead generation role
• Capability to thrive in a fast-paced environment focused on achieving results
• Excellent organization and time management skills
• Outgoing personality with effective communication at all professional levels
• Inquisitive mindset with eagerness to learn
• Strong verbal and written communication skills
• Ability to work independently and collaboratively within a team

What Guidepoint Offers

• Competitive salary, bonuses, and benefits
• Comprehensive medical insurance through BUPA
• Robust professional development opportunities
• A supportive culture that celebrates achievements and success
• Monthly social events including Happy Hour and seasonal activities
• Company-sponsored sports and team-building events throughout the year
• Casual and informal working environment
• Employee Assistance Programs
• Opportunities for volunteer days