Assistant Vice President - Software Governance

About SBI Card

SBI Card stands as a premier pure-play credit card issuer in India, providing a wide variety of credit cards tailored to meet diverse customer preferences. The company continuously innovates to address evolving financial requirements, offering customers digital currency solutions for smooth payment experiences, complemented by rewarding benefits. Guided by the motto 'Make Life Simple,' SBI Card prioritizes customer convenience in every initiative. It fosters an inclusive, non-discriminatory workplace respectful of all employees regardless of race, gender, religion, or identity, aiming to create a thriving environment for all.

Role Overview

The Assistant Vice President - Software Governance will direct the centralization of Software and Hardware Asset Management (SAM/HAM) processes including implementing tracking tools throughout the asset lifecycle. The role demands establishing performance metrics, proactive governance of software end-of-life/end-of-support stages, and strong collaboration with Information Security and Audit teams to ensure compliance and transparency.

Key Responsibilities

• Develop, uphold, and enforce Software Governance policies and procedures organization-wide.
• Engage with stakeholders across Infosecurity, Legal, Procurement, IT, vendors, and business units to align governance efforts.
• Maintain and support ServiceNow platform modules such as ITSM, ITOM, HAM, and SAM.
• Define, monitor, and communicate SLAs and KPIs related to software governance activities.
• Interpret and ensure compliance with software license contracts.
• Lead management of internal and external software audits, including reporting and remediation planning.
• Oversee the entire lifecycle of SAM/HAM tool implementations (e.g., ServiceNow, Flexera) from requirements gathering to post-launch support.
• Manage software lifecycle tracking with emphasis on end-of-life/end-of-support visibility and remediation.
• Drive operational improvements in software inventory accuracy, data quality, and audit procedures.
• Identify cost-saving opportunities through license optimization and renewal negotiations.
• Create and maintain compliance dashboards, tracking tools, and executive reports.
• Proactively identify compliance risks and manage mitigation strategies with timely escalation.
• Support change management for tool transitions, including communication, testing, and training stakeholders.
• Conduct security assessments to detect compliance gaps and collaborate with IT and business teams on remediation.
• Act as compliance lead during mergers, acquisitions, or divestitures.
• Coordinate team efforts to maintain updated compliance data and ensure audit preparedness.

Success Metrics

• Percentage of projects delivered on schedule and within financial plans.
• Conformance to defined project scopes and quality benchmarks.
• Introduction of innovative features or processes.
• Successful collaboration with cross-functional teams.

Technical and Professional Qualifications

• Strong budget management skills, with strategic forecasting and responsible allocation.
• Proven ability to coordinate Quality Assurance efforts across onshore and offshore teams.
• Effective conflict resolution techniques to maintain team cooperation and advancement.
• Combination of leadership, coordination, and financial acumen to ensure sustainable operations.
• Exceptional interpersonal skills fostering strong relationships among internal and external stakeholders.
• Excellent written and verbal communication skills.
• Hands-on experience with ServiceNow or similar IT service management platforms.
• Proficiency in advanced Excel, PowerPoint, and Microsoft Project.
• Strong stakeholder management capabilities.
• Ability to ideate and innovate within the role.

Educational Requirements

Bachelor's degree in Engineering (B.E./B.Tech) or Master of Computer Applications (MCA) specializing in Information Technology.

Preferred Industry Experience

Experience in the Credit Cards or Non-Banking Financial Company (NBFC) sectors is preferred.

Employee Benefits and Work Culture

• Emphasis on maintaining work-life balance through comprehensive wellness programs supporting mental and physical health.
• Recognition schemes rewarding outstanding performance.
• A dynamic, diverse, and inclusive team environment.
• Strict gender-neutral employment policies.
• Inclusive health coverage including medical insurance, personal accident, group term life insurance, annual checkups, dental care, and outpatient benefits.
• Robust learning and development programs to advance employee growth.