Assistant Store Manager

About Swatch

Swatch is renowned for blending art, design, fashion, and technology into unique and creative timepieces. Recognized as a canvas for diverse expressions, Swatch combines cutting-edge style, trendsetting designs, and technology-friendly features that make owning one a remarkable experience.

Role Overview

The Assistant Store Manager supports the Store Manager in overseeing daily store operations. This pivotal role focuses on boosting sales through motivating and guiding the sales team to deliver outstanding customer service, meeting sales and operational goals, while ensuring strict compliance with company policies and procedures. Key competencies include customer orientation, result-driven mindset, creativity, problem-solving capabilities, humility, integrity, and strong team-building skills.

Key Responsibilities

• Lead and coach the sales team to enhance customer experiences, deepen product knowledge, and achieve sales targets.
• Assist in managing store operations to maintain efficiency, including inventory control and resolving discrepancies.
• Support recruitment, staff development, disciplinary action, and participate in staff performance evaluations and planning.
• Maintain high visual merchandising standards to ensure appealing store presentation.
• Uphold workplace safety, and exemplify adherence to company policies and procedures.

Working Conditions and Employment Details

This role demands moderate physical activity, involving extensive standing and walking during shifts. Tasks include lifting, pushing, pulling, and holding items weighing up to and over 35 lbs with assistance, as well as careful attention during paperwork, cash handling, and POS usage.

It is a full-time position requiring an average of 40 hours per week, with flexible availability to cover opening and closing shifts, weekends, holidays, and potential overtime including blackout dates.

Professional Profile

• Excellent verbal and written communication and ability to build strong relationships.
• Leadership skills to inspire and motivate retail staff effectively.
• A proactive self-starter who excels both independently and collaboratively.
• Results-driven with high energy and enthusiasm.
• Flexible to work varied shifts including weekends and holidays.

Qualifications and Experience

• Minimum of 2 years in retail leadership, ideally within fashion or accessories sectors.
• Intermediate proficiency with MS Office applications.
• Experience using Point of Sale (POS) systems.

Compensation and Benefits

Starting salary ranges from $44,000 to $48,000 annually, complemented by monthly performance bonuses.

• Paid vacations and sick leave.
• Comprehensive health benefits including dental and vision insurance.
• Life insurance coverage.
• RRSP program with company matching contributions.
• Employee discount on company products.

Company and Location

Work location: 220 Yonge Street, Toronto, Ontario M5B 2H1.

Company headquarters: The Swatch Group (Canada) Ltd, 555 Richmond Street West, Suite 1105, Toronto, ON M5V 3B1.