Assistant Store Manager - Watsons (Doha, Qatar)

About Al-Futtaim

Founded in the 1930s, Al-Futtaim is a diverse and forward-looking private regional enterprise headquartered in Dubai. The Group operates in over 20 countries, spanning sectors such as automotive, financial services, real estate, retail, and health. Employing more than 40,000 staff, Al-Futtaim represents upwards of 200 of the world's leading brands including Toyota, Lexus, IKEA, ACE, and Marks & Spencer. Their mission focuses on enriching lives and enhancing communities through digital innovation, AI integration, sustainable progress, and strategic collaborations, aiming to provide lasting value to stakeholders while building a responsible legacy.

Role Overview

The Assistant Store Manager (ASM) plays a key role assisting the Store Manager in optimizing store operations and ensuring customer satisfaction within a vibrant environment. Responsibilities include guiding sales performance, managing expenses, controlling inventory, and driving store achievements aligned with financial targets and retail standards.

Core Responsibilities

• Lead and assess store-level sales outcomes and recommend approaches to achieve sales objectives.
• Organize monthly category sales meetings to update staff on performance and devise improvement strategies.
• Implement comprehensive strategies for exclusive product promotions and provide evaluation feedback.
• Develop plans to reduce and control store expenditures effectively.
• Monitor retail standards daily to keep shrinkage under acceptable limits.
• Supervise product displays and timely restocking to ensure consistent availability.
• Manage accurate inventory adjustments including gap analysis and cycle counts following service standards.
• Ensure exceptional customer service by addressing inquiries and resolving complaints professionally.
• Encourage customer participation in loyalty programs to increase transactions.
• Apply selling techniques to improve conversion rates and communicate ongoing promotions.
• Verify proper implementation of promotional campaigns and store initiatives.
• Support policy communication and enforce brand standards, grooming policies, and internal procedures as per SOP.
• Demonstrate strong analytical capabilities and understanding of system reporting.
• Oversee controllable store expenses, loss prevention, asset protection, risk management, and inventory accountability.
• Coordinate with mall management and manage required store documentation such as daily reports, banking operations, refunds, and exchanges.
• Carry out cashier responsibilities.
• Assist in planning and reviewing personal development plans and staff training.
• Participate in evaluating performance appraisals and establishing personal plans for direct reports.
• Implement strategies to enhance employee engagement.

Required Skills and Qualifications

• Excellent communication abilities.
• Strong analytical skills for interpreting sales data and formulating enhancements.
• Empathy coupled with a dedication to superior customer service.
• Leadership qualities and experience in managing teams.

Eligibility Criteria

• Bachelor’s degree holder.
• At least two years’ experience in retail management and team leadership, preferably within the beauty industry.
• Comprehensive knowledge of beauty sector trends and practices.
• Competence in retail operations including stock management, visual merchandising, system usage, and cash handling.
• Well-developed computer and management skills.
• Customer-focused, results-driven, with an empathetic approach.
• Exemplary leadership, interpersonal relationship-building, and problem-solving skills.
• High integrity, trustworthiness, and capability to manage uncertainty.
• Proactive mindset demonstrating initiative-taking abilities.

About Al-Futtaim Retail

Al-Futtaim Retail carries a 90-year heritage grounded in ambition and growth. As a top retail operator in the MENA and Southeast Asian regions, they collaborate with renowned global brands such as IKEA, ACE, Marks & Spencer, and the Inditex Group. They are innovators in retail experiences, launching new brands like Watsons and Kiabi regionally, and investing in digital innovation, AI, and customer loyalty. Their diverse workforce comprises over 100 nationalities in more than 10 countries, fostering a collaborative environment to convert ambitions into tangible career paths and advancing retail for the future.