Assistant Store Manager

About the Company

Michael Hill is a prestigious jewellery brand operating numerous stores across Australia, New Zealand, and Canada, with roots tracing back to a heartfelt love story. Established in New Zealand and headquartered in Australia, the company is renowned for its commitment to quality and sustainability since 1979.

Role Overview

Step forward in your retail leadership journey as an Assistant Store Manager at Michael Hill's Richmond Centre location (Richmond, V6Y 2C1). This role involves leading a motivated team, surpassing sales targets, and delivering outstanding customer experiences.

Key Responsibilities

• Support daily store operations and manage performance in collaboration with or in absence of the Store Manager.
• Coach and guide team members to enhance their performance and foster a positive, motivated work environment.
• Maintain strong customer relationships while driving sales excellence focused on key performance indicators (KPIs).
• Contribute to the achievement of business goals and uphold company values.

Candidate Profile

• Proven track record of achieving results in sales-driven environments with KPI awareness.
• Confident leadership skills enabling oversight of store management duties.
• Customer-oriented mindset capable of managing multiple client engagements in a fast-paced setting.
• Strong coaching abilities to uplift team performance and morale.
• Passion for delivering exceptional experiences for both customers and staff members.

Benefits and Perks

• Competitive tiered commission plan rewarding higher sales with increased earnings.
• Comprehensive training programs designed to build product expertise and support career progression.
• Generous extended benefits including health insurance, dental coverage, and an employee assistance program.
• Exclusive discounts via Team Member Pricing.
• Opportunities for professional growth through coaching from experienced retail leaders and networking with fellow Assistant Managers.
• Recognition through awards nights and team celebrations.
• Predictable scheduling with at least four weeks advance notice to support work-life balance.
• Salary range between $52,000 and $58,000 annually, contingent upon relevant experience.

Additional Information

Michael Hill values diversity and inclusion, encouraging all team members to be authentic and respected in the workplace. The company is committed to sustainable practices focusing on product, planet, and people. It endorses dignity throughout the recruitment process and provides accommodations as needed. Application assessments utilize AI-assisted tools based on job-related criteria. Michael Hill holds certification from the Responsible Jewellery Council.