Assistant Store Manager

About the Role

Join Mountain Warehouse as an Assistant Store Manager based in Cork Centre, where you will collaborate closely with the Store Manager to drive store success. This role involves leading day-to-day operations and fostering a motivated, high-performing team committed to delivering excellent customer experiences while maintaining the brand's standards.

Key Responsibilities

• Support leadership by motivating and developing the team, encouraging cooperation and shared objectives.
• Promote ongoing training and skill growth to empower staff excellence.
• Ensure clear and transparent communication within the team for alignment and trust.
• Possess and share up-to-date product knowledge to enhance customer service.
• Oversee smooth daily store operations while ensuring compliance with company guidelines.
• Maintain high standards of visual merchandising and cleanliness to improve the shopping environment.
• Prioritize health and safety by conducting risk assessments and securing a safe space for employees and customers.
• Contribute to recruitment efforts, selecting and retaining talented team members.
• Assist in achieving and surpassing sales goals by implementing effective performance strategies.
• Track performance through KPIs to sustain store achievements.
• Manage stock levels responsibly to assure timely restocking and accurate deliveries.
• Enforce loss prevention measures to protect the store’s profitability.
• Exemplify exceptional customer service and promptly manage customer feedback to enhance satisfaction.
• Represent the Mountain Warehouse brand with professionalism and positive presence.
• Engage with the local community to foster a welcoming shopping atmosphere.

Candidate Profile

• Strong passion for exceptional customer service and retail leadership.
• Proven experience in retail management with inspiring leadership qualities.
• Effective communicator, capable of engaging both staff and customers confidently.
• Goal-oriented and results-driven, with focus on achievement and targets.
• Trustworthy, approachable, supportive, and a natural team collaborator.
• Dynamic, proactive, and determined to accomplish tasks thoroughly.
• Excellent problem-solving and decision-making skills aligned with company policies.

Compensation & Benefits

• Monthly bonus program rewarding performance with attainable targets beyond base salary.
• 50% employee discount on Mountain Warehouse and Animal brands plus biannual uniform allowance.
• One weekend off each month and 28 days of paid annual leave including Bank Holidays.
• Access to Employee Assistance Programme and colleague hardship support scheme.
• Generous employee referral rewards.
• Enrollment in company pension scheme with automatic contributions.
• Recognition through length of service awards.
• Work in a stable, supportive, and successful retail environment.

Additional Information

This role is pivotal for shaping an outstanding customer experience and cultivating a lasting legacy in retail management at Mountain Warehouse.