Assistant Store Manager - Charlestown

Role Overview

We are excited to invite a motivated, organised, and results-oriented Assistant Store Manager to join our team at Pandora's stylish Charlestown store. This role demands a strong leader keen to spearhead retail operations, inspire a dynamic team, and consistently exceed sales targets while delivering an exceptional customer experience.

About Pandora

As the world’s leading jewellery brand, Pandora expresses love and personal stories through handcrafted jewellery pieces, selling three items every second globally. Our extensive reach includes nearly 7,000 outlets and a thriving online presence. Since launching in Australia in 2004, Pandora Australia New Zealand has become the fourth largest market worldwide, featuring 146 stores and employing over 130 corporate and 600 retail staff. Committed to sustainability, Pandora incorporates responsible sourcing and eco-conscious materials across all facets of the business.

Key Responsibilities

• Partner with the Store Manager to lead, coach, and motivate the retail team to meet and surpass store goals, while modeling premier customer service.
• Manage store operations, including inventory control, compliance with procedures, team organization for optimal sales, security measures, scheduling, and sales tracking.
• Oversee and maintain store performance and operations in the Store Manager’s absence.
• Maintain an active presence on the sales floor, managing team engagement and enhancing the sales environment.
• Develop deep product knowledge of Pandora’s luxury handcrafted jewellery to train and mentor the team effectively.

Ideal Candidate Profile

• Experience leading retail teams with a proven track record of driving sales and profitability.
• Passionate about maintaining an outstanding customer service culture.
• Excellent communicator skilled at coaching and fostering high-performance teams.
• Adaptable and flexible in response to evolving business priorities.
• Positive mindset paired with enthusiasm for Pandora products and values.
• Professional appearance and a keen interest in desirable retail products.

Why Join Us?

Our employees are central to our success. We offer exciting career development opportunities and a competitive rewards program designed to support you both personally and professionally.

Benefits Package

• Substantial staff discount on Pandora products.
• Birthday day off to celebrate yourself.
• Comprehensive development opportunities.
• Partly subsidised health insurance.
• Performance-based retail bonus scheme.
• Access to an Employee Assistance Program.
• Monthly jewellery allowance.

Additional Information

Our recruitment process is open and fair, ensuring all candidates have equal opportunity without bias. Please do not include photos, marital status, or age with your application. Candidates needing reasonable accommodations during interviews should notify us promptly.