Assistant Store Manager

About the Role

Mountain Warehouse seeks a passionate leader to become an Assistant Store Manager at its Christchurch Tower Junction location. This role is vital in inspiring and empowering the retail team to deliver remarkable customer service, achieve sales goals, and run efficient daily store operations.

Key Responsibilities

• Encourage and motivate the team to foster a positive, engaged, and high-performing work environment.
• Build strong collaboration within the team, aligning everyone with shared objectives and vision.
• Manage employee relations proactively, resolving conflicts and supporting continuous learning and development.
• Ensure clear, open communication across all team levels to build trust and alignment.
• Equip team members with the resources and knowledge to provide excellent customer experiences.
• Oversee daily store functions, ensuring operational efficiency and adherence to company policies.
• Maintain appealing visual merchandising and store cleanliness to create an inviting shopping atmosphere.
• Prioritize health and safety by conducting regular risk assessments and ensuring a secure environment.
• Recruit, retain, and develop talented individuals to build a motivated workforce.
• Drive strategies to meet and surpass sales targets and key performance indicators.
• Implement loss prevention processes to minimize risks and protect profitability.
• Use commercial insights to make informed decisions regarding budget management and consistent performance.
• Lead by example in delivering memorable customer service and manage customer feedback to build brand loyalty.
• Represent the Mountain Warehouse brand professionally to maintain a positive image.
• Engage with the local community to foster loyalty through approachable initiatives.

Candidate Profile

• Committed to providing outstanding customer service.
• Experienced retail manager who excels in motivating and empowering diverse teams.
• Effective in handling diverse personalities with diplomacy and adaptability.
• Strong communicator who clearly conveys expectations and feedback across all levels.
• Focused on achieving sales and performance outcomes.
• Proactive and solution-oriented with a commitment to company policies.
• Approachable and trustworthy, fostering strong relationships with colleagues and customers.
• Energetic and dedicated to delivering excellence and driving success.

Benefits

• Monthly bonus scheme based on achievable performance targets, supplementing base salary.
• 50% colleague discount on products from Mountain Warehouse and Animal brands, plus a twice-yearly uniform allowance.
• One weekend off per month, along with 28 days of annual leave including public holidays.
• Generous referral incentives for bringing in new colleagues.
• Stable, supportive, and successful working environment.
• Recognition awards for length of service.