Assistant Sales Manager

Position Summary

The Assistant Sales Manager will be responsible for addressing guest inquiries, requests, and issues via appropriate contacts such as Sales, Data Administration, or Accounting departments. Utilize effective sales strategies to boost revenue while maintaining guest loyalty to Marriott, including upselling opportunities. Manage complimentary offerings to guests as tokens of appreciation (e.g., reward points, event tickets, gift certificates). Promote and uphold the brand image both within the organization and to external audiences. Handle processing of Marriott Rewards redemption requests and manage reservations, including modifications and cancellations, through phone, fax, or mail. Enter guest rewards information accurately into the relevant software system and ensure all guest communications are recorded and addressed properly. Support the Sales & Marketing department with clerical responsibilities such as filing, emailing, typing, and faxing.

Additional Responsibilities

• Assist management in employee training and motivation, acting as a role model.
• Adhere strictly to company policies, maintain professional attire and appearance, protect confidential information, and safeguard company property.
• Welcome guests warmly, anticipate their service needs, and express genuine gratitude.
• Communicate clearly and professionally, prepare and review documents with accuracy, and maintain proper telephone etiquette.
• Build and nurture positive relationships with colleagues, work collaboratively to achieve shared goals, and respond appropriately to coworkers' concerns.
• Monitor others' performance to ensure compliance with quality standards.
• Handle physical tasks involving objects up to 10 pounds.
• Perform any additional duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Experience: Minimum of 2 years relevant work experience.
• Supervisory Experience: Not required.
• Licenses/Certifications: None specified.

Company Commitment and Culture

Westin Hotels & Resorts and Marriott International champion diversity and inclusion, striving for an equal opportunity workplace welcoming all backgrounds. The organization values the unique experiences, cultures, and talents of its associates. The Westin brand focuses on helping guests reclaim wellness and vitality during travel, with associates encouraged to maintain and embrace their own well-being both at work and beyond. Ideal candidates are passionate, active, optimistic, and adventurous. Join a global team where you belong, grow, and become the best version of yourself.