Assistant Resident Manager Team Member

About Realstar

Realstar is a comprehensive management company delivering a wide variety of investment and property management solutions for over 50 years. As one of Canada's largest multi-residential asset managers, it oversees more than 22,000 rental units across six provinces, with assets valued above $5 billion. The company is headquartered in Toronto and is part of Realstar Group, managing in excess of $9 billion in multi-family, hospitality, and alternative real estate assets nationwide.

Position Overview

Realstar is recruiting for an Assistant Resident Manager position operated by a two-person team. This role includes living on-site with a work schedule consisting of four weekdays, alternating weekends, and occasional evening on-call duties.

Compensation and Benefits

• Base salary of $45,000 per individual including a rent-free apartment considered a taxable benefit
• Employer-sponsored benefits package
• Performance-based annual bonuses
• Comprehensive and continual training programs fostering a smart work environment
• Discounted gym membership
• Service awards for longevity
• Opportunities for career growth
• An inclusive and diverse workplace culture
• Annual holiday celebrations and summer barbecues

Key Duties

• Maintaining cleanliness of common property areas such as hallways, stairwells, and amenities
• Performing minor maintenance tasks and troubleshooting issues
• Preparing vacant apartments for new tenants
• Delivering exceptional customer service to current and prospective residents
• Providing support with leasing apartments
• Responding to on-call requests as needed

Candidate Requirements

• Excellent customer service skills
• Previous experience in property management or a related field is advantageous
• Professional and well-groomed appearance
• Familiarity with safe handling of cleaning chemicals (WHMIS knowledge)
• Capability to perform general cleaning and minor repair duties
• Physical ability to lift up to 50 lbs, including garbage bins, furniture, appliances, and perform snow removal activities, sometimes over long durations
• Basic proficiency with computers and typing
• Strong written and verbal communication abilities

Diversity and Inclusion

Realstar values diversity and is dedicated to mirroring the communities it serves. It welcomes applications from Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ individuals, and multilingual candidates. The company is committed to equitable hiring practices and offers accommodations throughout recruitment; applicants are encouraged to request the assistance they require.