Assistant Reservations Manager

Overview

We are seeking a passionate and guest-oriented professional for the position of Assistant Reservations Manager at Al Maha Arjaan by Rotana, Abu Dhabi. The ideal candidate will be dedicated to delivering exceptional customer service and providing innovative solutions to guests while maintaining a professional image and ensuring seamless coordination in all reservation-related activities.

Key Responsibilities

• Ensure that all administrative procedures adhere to hotel and company standards.
• Maintain close communication with group leaders during the reservation process for groups, coordinating and finalizing all requirements with them.
• Have comprehensive knowledge of current rates and promotions; consistently promote, upsell, and cross-sell.
• Comply with the hotel credit policy and enforce it when managing group reservations.
• Actively participate in sales activities throughout the hotel to maximize sales opportunities.
• Anticipate guest needs and ensure clear documentation of credit and billing instructions.
• Confirm all reservations and requests within 24 hours.

Qualifications and Skills

• Degree in hospitality or a related field.
• Prior experience in a hotel reservation department preferred.
• Excellent English communication skills, both written and verbal.
• Strong interpersonal and negotiation skills.
• Proficiency in computer use; experience with Opera PMS is highly advantageous.

Competencies and Attributes

• Customer-centric approach with a proactive and focused mindset.
• Outgoing, charismatic, and approachable personality.
• High professionalism and ability to influence various operational levels.
• Self-motivated with a structured, goal-oriented work philosophy.
• Strong teamwork and supervisory skills.
• Business planning capability and understanding of hotel operations.
• Effective communication and adaptability.
• Commitment to achieving results and maintaining customer focus.